Am I required to provide Wi-Fi to guests at a Sonesta Select Sonesta Essential Hotel?
Sonesta_Select_Sonesta_Essential Franchise · 2025 FDDAnswer from 2025 FDD Document
You also agree to maintain all specified points of high-speed Internet connection.
You agree to make Wi-Fi and an in-room entertainment system available to your Hotel's guests, free of charge to them and to install, subject to our specifications, a branded internet landing page for your guests' access to Wi-Fi.
Source: Item 22 — CONTRACTS (FDD page 84)
What This Means (2025 FDD)
Yes, according to Sonesta Select Sonesta Essential's 2025 Franchise Disclosure Document, franchisees are required to provide Wi-Fi to guests. Specifically, franchisees must make Wi-Fi available to hotel guests free of charge.
In addition to providing complimentary Wi-Fi, franchisees must also install a branded internet landing page, adhering to Sonesta Select Sonesta Essential's specifications, for guests to access the Wi-Fi. This ensures a consistent brand experience and potentially allows Sonesta Select Sonesta Essential to gather data or present marketing information to guests upon login.
Furthermore, franchisees are responsible for maintaining specified points of high-speed internet connection to ensure reliable service. These requirements are part of the Technology Standards & Computer System detailed in the FDD, highlighting the importance of technology in the operation of a Sonesta Select Sonesta Essential hotel. The franchisor may modify these specifications, and franchisees may need to update their hardware or software to remain compliant.