What is a Remax user required to do if their eligibility to use the Remax University platform changes?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
REMAX, LLC developed RE/MAX University ("RE/MAX University") as a way to deliver educational and motivational programming to RE/MAX Affiliates. With the exception of premium programming, such as accredited courses or recruiting programs, RE/MAX University programming is available free of charge via MAX/Center, which you can access via a computer, or some smart phones, mobile devices, and streaming media players. If you, or the Sales Associates affiliated with your Office, choose to use the RE/MAX University platform, you and/or your Sales Associates will be required to agree to the RE/MAX University platform terms and conditions.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
Based on the 2025 Remax Franchise Disclosure Document, if a Remax franchisee or their sales associates choose to use the RE/MAX University platform, they are required to agree to the RE/MAX University platform terms and conditions. This agreement likely outlines the specific requirements and responsibilities of users, including any actions needed if their eligibility changes. The FDD excerpt does not explicitly detail the specific actions a user must take if their eligibility to use the RE/MAX University platform changes.
However, the FDD does state that RE/MAX, LLC is not obligated to maintain any of the Optional Resources—or the services offered through them indefinitely and may discontinue them, replace them, or add to them at any time without notice or liability to you. This suggests that access to the platform could be altered or terminated.
To fully understand the obligations and procedures related to changes in eligibility for the RE/MAX University platform, a prospective franchisee should review the RE/MAX University platform terms and conditions and seek clarification from the franchisor regarding specific scenarios that could affect eligibility and the required actions in such cases.