Upon termination of a Remax franchise, what is the contractor required to do with telephone numbers promoted in connection with their use of the RE/MAX Marks?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
- (10) promptly assign all of the telephone numbers promoted in connection with Contractor's use of the RE/MAX Marks to Broker, or upon their request Franchisor/Regional and immediately instruct the telephone company in writing to redirect all calls to such numbers in accordance with Broker's or Franchisor/Regionals' directions.
Contractor hereby directs each such telephone company or directory listing provider to accept Contractor's signature on this Agreement as Contractor's signed authorization and direction to them to assign numbers and re-direct calls as described above, and to discontinue as soon as practicable any and all on-line or printed phone directory advertising or listings that refer to Contractor in connection with the RE/MAX Marks.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, upon termination of the franchise agreement, a contractor must promptly assign all telephone numbers promoted in connection with the use of RE/MAX Marks to the Broker, or upon their request, to the Franchisor/Regional. The contractor must also immediately instruct the telephone company in writing to redirect all calls to these numbers according to the Broker's or Franchisor/Regional's directions.
Furthermore, the contractor authorizes the telephone company or directory listing provider to accept their signature on the agreement as authorization to assign numbers and redirect calls as described. They are also required to discontinue any online or printed phone directory advertising or listings that refer to the contractor in connection with the RE/MAX Marks as soon as practicable.
This requirement ensures that Remax maintains control over its brand identity and customer communications even after a franchise agreement ends. By assigning the phone numbers, Remax can continue to serve customers who may be trying to reach the former contractor, thus protecting the brand's reputation and customer relationships. This is a fairly standard practice in franchising, as it allows the franchisor to maintain consistency and goodwill within the system.