Under what conditions might Remax limit usage of subscription-based services?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
If you exceed the usage limits for the subscription for the Services you purchased, we may immediately cancel or suspend your subscription to the applicable Service and your access to the applicable Services and to your data without notice. If your access to the applicable Services is
terminated, you will not be charged further for your subscription; however, you will not be entitled to any proration of fees or refunds for unused subscriptions. We reserve the right to maintain your data in a read-only format for purposes of reviewing historical activity, which you may have access to view for up to 12-months after termination of access.
Downgrade
If you choose to downgrade to a Services plan with a lower usage limit, you will not be able to complete the downgrade until your company file is under the new Services plan's usage limits.
Reactivating Subscriptions
You must be within your plan's usage limits prior to reactivating the Services subscription.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Remax may limit or suspend a franchisee's access to subscription-based services if the franchisee exceeds the usage limits for the services they purchased. This action can be taken immediately and without prior notice.
The implications of exceeding usage limits are significant. Remax can cancel or suspend the franchisee's subscription and access to the services and data. While the franchisee will not be charged further for the subscription after termination, they will not receive any refunds or prorated fees for the unused portion of their subscription. Remax also reserves the right to maintain the franchisee's data in a read-only format for reviewing historical activity, accessible to the franchisee for up to 12 months after access termination.
Additionally, if a franchisee chooses to downgrade to a service plan with lower usage limits, the downgrade cannot be completed until the franchisee's company file is within the new plan's usage limits. Similarly, reactivating a service subscription requires the franchisee to be within the plan's usage limits. These policies ensure that franchisees adhere to the terms of their subscription agreements and manage their usage appropriately.
These stipulations are important for prospective Remax franchisees to consider, as they highlight the need to carefully assess their anticipated usage needs and select a subscription plan that adequately covers their requirements. Failure to do so could result in service interruptions and loss of access to critical data and tools.