Under what conditions might Remax immediately cancel or suspend a franchisee's subscription to services?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
If you fail to satisfy any of your obligations under this Agreement including but not limited to making required payments, or if you Abandon the Office, or in response to a Crisis (as defined in Subsection 8.P.), we and/or REMAX, LLC shall have the right to suspend, during such period of default, delinquency or Crisis, any or all benefits and services afforded to you or your Sales Associates. Among other remedies (including, as applicable, the assessment of late charges and interest as set forth above), REMAX Regional or REMAX, LLC will have the right to: suspend your access to MAX/Center, BoldTrail Back Office Software and/or any other electronic platforms that REMAX Regional or REMAX, LLC may make available) as well as tools and resources available via the Agent Tools Platform; remove your name and the names of your Sales Associates from the find an affiliate/office feature ("RE/MAX Roster") available on MAX/Center and the remax.com website; declare you and your Sales Associates ineligible for REMAX, LLC performance awards as well as referrals from REMAX, LLC's lead referral system including Lead Concierge; and bar you and your Sales Associates from registering, attending or participating in REMAX, LLC's annual convention and other conferences. Suspension of these or any other benefits and services shall not be an exclusive remedy and shall not in any way affect our rights to receive or collect all outstanding fees, dues and other amounts owed by you or to terminate this Agreement because of your failure to make payments or to satisfy any of your other obligations required under this Agreement.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Remax and/or REMAX, LLC can suspend benefits and services to a franchisee if the franchisee fails to meet obligations under the agreement, including making required payments, abandons the office, or in response to a crisis. This suspension can occur during the period of default, delinquency, or crisis.
During such a suspension, Remax has the right to suspend the franchisee's access to MAX/Center, BoldTrail Back Office Software, and other electronic platforms, as well as tools and resources available via the Agent Tools Platform. Additionally, Remax can remove the franchisee's name and the names of their sales associates from the RE/MAX Roster on MAX/Center and the remax.com website. The franchisee and their sales associates may also be declared ineligible for REMAX, LLC performance awards and referrals from REMAX, LLC's lead referral system, including Lead Concierge. Furthermore, Remax can bar the franchisee and their sales associates from registering, attending, or participating in REMAX, LLC's annual convention and other conferences.
It is important to note that the suspension of these benefits and services is not an exclusive remedy. Remax retains the right to receive and collect all outstanding fees, dues, and other amounts owed by the franchisee. Additionally, Remax maintains the right to terminate the Franchise Agreement if the franchisee fails to make payments or satisfy any other obligations required under the agreement. This means that even if services are suspended, the franchisee is still responsible for all financial obligations and could face further action, including termination of the franchise agreement, for continued non-compliance.