Under what condition might Remax suspend a member's access to MAX/Center?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
We reserve the right to suspend or terminate Member's access to MAX/Center and to terminate this User Agreement without notice to Member, at any time, in the event: (a) Member ceases or fails, for any reason, to meet the definition of a Member, as determined solely by RE/MAX; (b) Member fails to honor or is in breach of any term or condition of this User Agreement, as determined solely by RE/MAX; (c) Member is in breach of the Franchise Agreement; (d) Member ceases, for any reason, to be affiliated with the RE/MAX organization; (e) Member fails to notify RE/MAX of a change of office address; (f) Member engages in any Prohibited Use of MAX/Center or any other conduct which, in the sole judgment of RE/MAX, compromises or may compromise the value, integrity or viability of MAX/Center or detracts from the reliability or reputation of MAX/Center or of the RE/MAX name or organization. The foregoing list is not exhaustive.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to the 2025 Remax Franchise Disclosure Document, Remax reserves the right to suspend a member's access to MAX/Center under various conditions. These include if the member no longer meets the definition of a member as determined by Remax, fails to comply with the MAX/Center User Agreement, breaches the Franchise Agreement, or ceases affiliation with the Remax organization. Additionally, failure to notify Remax of a change of office address or engaging in prohibited use of MAX/Center can also lead to suspension. Remax also notes that this list is not exhaustive, retaining discretion to suspend access for other reasons.
Specifically, Remax may suspend access to MAX/Center if a member fails to meet the criteria to be considered a member, which includes being a franchisee or sales associate current on all dues and fees, or an employee of a franchisee. Furthermore, Remax can suspend access if a member violates the terms of use for MAX/Center, breaches the franchise agreement, or is no longer affiliated with the Remax organization. Failing to inform Remax about a change of office address or misusing MAX/Center can also result in suspension.
For a prospective Remax franchisee, this means that maintaining good standing with Remax, adhering to the User Agreement for MAX/Center, and fulfilling all obligations under the Franchise Agreement are crucial to avoid losing access to this important platform. It is also important to remain current on all annual dues. The franchisee should ensure they understand what constitutes prohibited use of MAX/Center and maintain open communication with Remax regarding any changes in their office information to prevent unintended suspension of services. Given the broad discretionary power Remax retains, franchisees should proactively seek clarification on any activities that could potentially jeopardize their access to MAX/Center.