Under what circumstances can Remax terminate, limit, or suspend a user's access to MAX/Center?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
We reserve the right to suspend or terminate Member's access to MAX/Center and to terminate this User Agreement without notice to Member, at any time, in the event: (a) Member ceases or fails, for any reason, to meet the definition of a Member, as determined solely by RE/MAX; (b) Member fails to honor or is in breach of any term or condition of this User Agreement, as determined solely by RE/MAX; (c) Member is in breach of the Franchise Agreement; (d) Member ceases, for any reason, to be affiliated with the RE/MAX organization; (e) Member fails to notify RE/MAX of a change of office address; (f) Member engages in any Prohibited Use of MAX/Center or any other conduct which, in the sole judgment of RE/MAX, compromises or may compromise the value, integrity or viability of MAX/Center or detracts from the reliability or reputation of MAX/Center or of the RE/MAX name or organization. The foregoing list is not exhaustive.
If you fail to satisfy any of your obligations under this Agreement including but not limited to making required payments, or if you Abandon the Office, or in response to a Crisis (as defined in Subsection 8.P.), we and/or REMAX, LLC shall have the right to suspend, during such period of default, delinquency or Crisis, any or all benefits and services afforded to you or your Sales Associates. Among other remedies (including, as applicable, the assessment of late charges and interest as set forth above), REMAX Regional or REMAX, LLC will have the right to: suspend your access to MAX/Center, BoldTrail Back Office Software and/or any other electronic platforms that REMAX Regional or REMAX, LLC may make available) as well as tools and resources available via the Agent Tools Platform; remove your name and the names of your Sales Associates from the find an affiliate/office feature ("RE/MAX Roster") available on MAX/Center and the remax.com website; declare you and your Sales Associates ineligible for REMAX, LLC performance awards as well as referrals from REMAX, LLC's lead referral system including Lead Concierge; and bar you and your Sales Associates from registering, attending or participating in REMAX, LLC's annual convention and other conferences. Suspension of these or any other benefits and services shall not be an exclusive remedy and shall not in any way affect our rights to receive or collect all outstanding fees, dues and other amounts owed by you or to terminate this Agreement because of your failure to make payments or to satisfy any of your other obligations required under this Agreement.
We have the right to disable any user name, password, or both, at any time in Our sole discretion for any or no reason, including if, in Our opinion, You have violated any provision of this User Agreement.
There is currently no fee to access MAX/Center. However, if You are a Member subject to annual dues under a Franchise Agreement, You must be current on Your payments or We may suspend Your access to MAX/Center until such time as Your dues are paid in full.
We may, in Our sole discretion, impose a fee for Members at any time by posting notice on MAX/Center of any such fee, the amount of such fee, and the date such fee becomes effective, along with instructions for payment.
RE/MAX may, in Our sole discretion and at any time, terminate, limit, or suspend Your access to and use of MAX/Center, or any part thereof, with or without notice, if We determine that You have repeatedly infringed on other people's intellectual property rights.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Remax reserves the right to suspend or terminate a member's access to MAX/Center and to terminate the User Agreement without notice. This can occur if the member ceases to meet the definition of a member, fails to honor the User Agreement, breaches the Franchise Agreement, or ceases to be affiliated with the Remax organization. Additionally, failure to notify Remax of an office address change or engaging in any prohibited use of MAX/Center can lead to suspension or termination. Remax has sole discretion in determining these factors, and the list is not exhaustive.
Remax Regional or Remax, LLC can suspend access to MAX/Center, BoldTrail Back Office Software, and other electronic platforms if a franchisee fails to meet obligations under the Franchise Agreement, including making required payments, or if the franchisee abandons the office, or in response to a crisis. In addition to suspension of access to platforms, Remax can remove the franchisee's name from the RE/MAX Roster, declare the franchisee ineligible for performance awards and referrals, and bar attendance from Remax's annual convention and other conferences.
Remax also has the right to disable any username or password at any time, for any or no reason, if a user violates any provision of the User Agreement. Furthermore, if a member is subject to annual dues under a Franchise Agreement, Remax may suspend access to MAX/Center if the member is not current on payments until dues are paid in full. Remax may impose a fee for members to access MAX/Center at any time by posting notice on MAX/Center, including the amount of the fee and the effective date.
Finally, Remax may terminate, limit, or suspend access to MAX/Center if it determines that a user has repeatedly infringed on other people's intellectual property rights. These stipulations highlight the importance of adhering to the User Agreement, maintaining good standing as a franchisee, and protecting intellectual property rights to ensure continued access to Remax's MAX/Center platform and associated benefits.