Under what circumstances can Remax suspend benefits and services to a franchisee?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
If you fail to satisfy any of your obligations under this Agreement including but not limited to making required payments, or if you Abandon the Office, or in response to a Crisis (as defined in Subsection 8.P.), we and/or REMAX, LLC shall have the right to suspend, during such period of default, delinquency or Crisis, any or all benefits and services afforded to you or your Sales Associates. Among other remedies (including, as applicable, the assessment of late charges and interest as set forth above), REMAX Regional or REMAX, LLC will have the right to: suspend your access to MAX/Center, BoldTrail Back Office Software and/or any other electronic platforms that REMAX Regional or REMAX, LLC may make available) as well as tools and resources available via the Agent Tools Platform; remove your name and the names of your Sales Associates from the find an affiliate/office feature ("RE/MAX Roster") available on MAX/Center and the remax.com website; declare you and your Sales Associates ineligible for REMAX, LLC performance awards as well as referrals from REMAX, LLC's lead referral system including Lead Concierge; and bar you and your Sales Associates from registering, attending or participating in REMAX, LLC's annual convention and other conferences. Suspension of these or any other benefits and services shall not be an exclusive remedy and shall not in any way affect our rights to receive or collect all outstanding fees, dues and other amounts owed by you or to terminate this Agreement because of your failure to make payments or to satisfy any of your other obligations required under this Agreement.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Remax, LLC can suspend benefits and services to a franchisee if the franchisee fails to meet their obligations under the Franchise Agreement. This includes failing to make required payments or abandoning the office, or in response to a crisis.
During the period of default, delinquency, or crisis, Remax or Remax, LLC has the right to suspend any or all benefits and services to the franchisee or their sales associates. This may include suspending access to MAX/Center, BoldTrail Back Office Software, other electronic platforms, and resources available via the Agent Tools Platform. Additionally, Remax can remove the franchisee's name and the names of their sales associates from the RE/MAX Roster on MAX/Center and the remax.com website.
Furthermore, Remax can declare the franchisee and their sales associates ineligible for performance awards and referrals from Remax, LLC's lead referral system, including Lead Concierge. They can also bar the franchisee and their sales associates from registering, attending, or participating in Remax, LLC's annual convention and other conferences. It is important to note that the suspension of these benefits and services is not an exclusive remedy and does not affect Remax's rights to collect outstanding fees or terminate the agreement due to the franchisee's failure to make payments or satisfy other obligations.