Under what circumstances does Remax have the right to disable my username and password for MAX/Center?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
We have the right to disable any user name, password, or both, at any time in Our sole discretion for any or no reason, including if, in Our opinion, You have violated any provision of this User Agreement.
There is currently no fee to access MAX/Center. However, if You are a Member subject to annual dues under a Franchise Agreement, You must be current on Your payments or We may suspend Your access to MAX/Center until such time as Your dues are paid in full.
We reserve the right to suspend or terminate Member's access to MAX/Center and to terminate this User Agreement without notice to Member, at any time, in the event: (a) Member ceases or fails, for any reason, to meet the definition of a Member, as determined solely by RE/MAX; (b) Member fails to honor or is in breach of any term or condition of this User Agreement, as determined solely by RE/MAX; (c) Member is in breach of the Franchise Agreement; (d) Member ceases, for any reason, to be affiliated with the RE/MAX organization; (e) Member fails to notify RE/MAX of a change of office address; (f) Member engages in any Prohibited Use of MAX/Center or any other conduct which, in the sole judgment of RE/MAX, co
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Remax has broad discretion to disable a franchisee's username and password for MAX/Center. Remax can disable access at any time, for any reason or no reason. One specific reason listed is if Remax believes the franchisee has violated any provision of the MAX/Center User Agreement.
Additionally, if a Remax franchisee who is subject to annual dues under a Franchise Agreement is not current on their payments, Remax may suspend their access to MAX/Center until the dues are paid in full. Remax also reserves the right to suspend or terminate a member's access to MAX/Center if the member ceases to meet the definition of a member, breaches any term or condition of the User Agreement, breaches the Franchise Agreement, ceases to be affiliated with the Remax organization, fails to notify Remax of a change of office address, or engages in any prohibited use of MAX/Center.
This policy gives Remax significant control over a franchisee's access to a tool that is described as an electronic communication website for the exchange of important Remax information. The potential for Remax to unilaterally suspend access to MAX/Center for a wide range of reasons could disrupt a franchisee's business operations and communication within the Remax network. It is important for prospective franchisees to carefully review the MAX/Center User Agreement and Franchise Agreement to understand the terms and conditions that could lead to a suspension of access.