Under the Remax agreement, who qualifies as an 'Authorized User'?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
You must subscribe—and ensure that each Sales Associate (as defined in Subsection 6.J.) subscribes—to MAX/Center (www.remax.net), a password-protected Extranet website which serves as an electronic communication website for the exchange of important RE/MAX information; it is available to RE/MAX Affiliates worldwide through any Internet Service Provider. The software systems that comprise MAX/Center are the proprietary property of REMAX, LLC. This site incorporates basic functions such as e-mail forwarding addresses, messaging, a find an affiliate/office feature ("RE/MAX Roster") which provides information about the entire RE/MAX membership, including relevant personal and professional data, and profiles on all Sales Associates in the RE/MAX System, as well as various enhancements such as industry news, information on and products from approved suppliers (which approved suppliers will charge for purchases you may make from them), online tools for generating marketing materials, and a host of other proprietary functions designed to facilitate communication throughout the RE/MAX network. MAX/Center may include links to other services, websites, or resources, such as a marketing and advertising design and management tools (services that you can access through a link available on MAX/Center are not necessarily part of MAX/Center). The agreement for use of MAX/Center ("MAX/Center User Agreement"), which you and each of your Sales Associates must agree to, sets forth the terms and conditions relating to the use of MAX/Center. REMAX, LLC is not obligated to maintain MAX/Center—or the services offered through MAX/Center as of the Agreement Date—indefinitely and may discontinue it at any time without liability to you. You must also participate in any other Intranet or Extranet we may develop.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
Based on the 2025 Remax Franchise Disclosure Document, the term 'Authorized User' is not explicitly defined within the provided excerpts. However, the FDD does discuss users of the MAX/Center platform.
The document states that franchisees must subscribe and ensure that each Sales Associate subscribes to MAX/Center, which is described as a password-protected Extranet website for exchanging Remax information. The agreement for the use of MAX/Center requires both the franchisee and their Sales Associates to agree to the terms and conditions outlined in the MAX/Center User Agreement.
While the term 'Authorized User' is not explicitly used, the FDD excerpts suggest that access to the MAX/Center platform, a key communication and information hub for Remax, is granted to franchisees and their Sales Associates. The MAX/Center User Agreement likely contains further details regarding user authorization, responsibilities, and restrictions. A prospective franchisee should review the MAX/Center User Agreement to fully understand who qualifies as an authorized user and what the specific terms of use are.