Is Remax responsible for any damages or costs associated with a Member's dealings with Remax Approved Suppliers?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
RE/MAX or RE/MAX Approved Suppliers may provide a Member with information about products and services, including special offers and product or service updates. Approved Suppliers are solely responsible for their services and products, and are not under the control of RE/MAX. A Member's use of Approved Suppliers websites, services, or products, may be subject to the Approved Suppliers' terms of use and privacy practices or other agreements, which Member is solely responsible to comply with. RE/MAX is not responsible for any damage or cost of any type arising out of or in any way connected with Your dealings with Approved Suppliers.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Remax is not responsible for any damages or costs resulting from a member's interactions with Remax Approved Suppliers. The FDD clarifies that Approved Suppliers are independently responsible for their products and services and are not under Remax's control.
As a Remax franchisee, you are solely responsible for complying with the Approved Suppliers' terms of use, privacy practices, and other agreements when using their websites, services, or products. This means that Remax does not assume liability for the performance, acts, or omissions of any supplier, whether approved or not.
This disclaimer protects Remax from potential legal claims arising from the actions of third-party vendors. However, it places the onus on the franchisee to carefully evaluate and manage their relationships with Approved Suppliers. It is important for prospective franchisees to conduct their own due diligence on any Approved Supplier before engaging their services to mitigate potential risks.