Who is responsible for the costs associated with upgrading or updating the Remax Computer System hardware and software?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
You must have and maintain a computer system that has capabilities compatible with all of our and REMAX, LLC's communications and data reporting requirements("Computer System"). The computer hardware can be obtained from any source but must be Microsoft Windows or macOS compatible, with a minimum amount of memory that we may specify and must meet other requirements that we or REMAX, LLC may specify from time to time. To be compatible, your computer must be able to run the most current version of Microsoft Edge, Safari, Firefox, or Google Chrome. You must also maintain current versions of Microsoft Windows operating system, macOS, or such other operating system that we may specify from time to time. We may modify specifications for any components of the Computer System and related hardware and/or software. You agree to upgrade or update such hardware and software throughout the Term of the Agreement as we may specify and to pay for the cost of implementing such systems, programs and procedures, including the cost of purchasing or leasing computer hardware and software that we may require. You must also have email capability and Internet access. If you or someone you employ does not have the expertise, you must obtain a maintenance contract with a reputable organization for your Computer System and related equipment.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, the franchisee is responsible for the costs of upgrading or updating the computer system hardware and software. The franchisee must maintain a computer system compatible with Remax's communication and data reporting requirements.
This includes ensuring the computer hardware is Microsoft Windows or macOS compatible and meets the minimum memory specifications set by Remax. The franchisee is obligated to upgrade or update the hardware and software as specified by Remax throughout the term of the agreement. The franchisee is responsible for paying the costs associated with these upgrades, including purchasing or leasing any required hardware or software.
Furthermore, the franchisee is responsible for securing their computer system, protecting it from viruses and malware, and complying with privacy and data security laws. This includes installing and updating Microsoft Windows, macOS, web browsers, antivirus systems, and firewalls. If the franchisee lacks the necessary expertise, they must obtain a maintenance contract with a reputable organization for their computer system and related equipment. This ensures that the franchisee bears the financial burden of maintaining a compliant and secure computer system as per Remax's requirements.