Is Remax required to provide maintenance for the franchisee's computer hardware?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
d software, that we may require. We estimate that the cost to acquire a Computer System that complies with these requirements to be between $800 and $2,500. In addition, you will be required to have email capability and Internet access. (Franchise Agreement – Section 3.) There are no contractual limitations on the frequency and cost of these obligations. We will not provide maintenance for your computer hardware. If you or someone you employ does not have the expertise, you will have to obtain a maintenance contract with a reputable organization for your Computer System and related equipment. It is difficult to estimate the annual cost of maintaining or upgrading your Computer System because it will depend on many variables such as the age and total number of computers you choose to have in your O
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 59–71)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Remax will not provide maintenance for your computer hardware. As a franchisee, you are responsible for securing your computer system and protecting it from viruses, malware, spyware, malicious code, communication disruptions, internet access and content failures, and attacks by hackers and other unauthorized parties. You are also required to comply with privacy and data security laws and regulations.
If you or someone you employ does not have the expertise, you will have to obtain a maintenance contract with a reputable organization for your Computer System and related equipment. The FDD notes that it is difficult to estimate the annual cost of maintaining or upgrading your Computer System because it will depend on many variables such as the age and total number of computers you choose to have in your Office, your usage and security practices, the cost of third-party maintenance services in your area, as well as technological advances that Remax cannot predict at this time.
As an example, if you need 1 to 5 hours of third-party maintenance services per month, it may cost you between $75 to $500 per month (or $900 to $6,000 per year) for one Computer System. The document also states that you will be required to upgrade or update such hardware and software throughout the term of the Franchise Agreement as Remax may specify as well as to pay for the cost of implementing such systems, programs and procedures, including the cost of purchasing or leasing computer hardware and software, that Remax may require. Remax estimates that the cost to acquire a Computer System that complies with these requirements to be between $800 and $2,500. In addition, you will be required to have email capability and Internet access.