Regarding Remax, what is the vendor's obligation concerning the rules and regulations of
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
olate the Agreement or any Privacy Law; refrain from any action or inaction that could cause us to breach any Privacy Laws; (iii) do and execute, or arrange to be done and executed, each act, document and thing we deem necessary in our business judgment to keep us in compliance with Privacy Laws; and (iv) immediately report to usthe breach of any requirementsin the Agreement regarding client information or any Privacy Law, or the theft or loss (or any apparent or alleged theft of loss) of client information. (See also Subsection 3.C. (1) b.)
You agree to notify us in writing within 5 days of the receipt of any notice of violation of any law, ordinance, or regulation relating to the Office, or the commencement of any action, suit or proceeding, or of the issuance of any order, writ, injunction, award or decree of any court, agency or other governmental instrumentality, which may adversely affect you or your financial condition or the operation of the Office.
(2) Highest Standards of Ethical Advertising.
All of your marketing and promotion, and the marketing and promotion of your Sales Associates, and any other marketing and promotion emanating from your Office, must be completely factual and conform to the highest standards of ethical advertising. In all of your dealings with clients, customers, suppliers, us, REMAX, LLC and the public, you must adhere to the highest standards of honesty, integrity, fair dealing and ethical conduct. You agree to promptly respond to all complaints received from your customers, clients or other individuals, in an attempt to resolve any disputes in a reasonable business manner. You agree to refrain, and to ensure that your Sales Associates and any other persons affiliated with your Office refrain, from any business or advertising practice which may be injurious to our or REMAX, LLC's business and the goodwill associated with the RE/MAX Marks and other RE/MAX offices.
D. INSURANCE.
(1) Required Insurance Coverage.
You must at all times during the Term of the Franchise and this Agreement, and any extension or renewal thereof, maintain in force at your sole expense such insurance coverage that we require from time to time and to meet the insurance related obligations in this Agreement (your obligation to obtain and maintain the insurance described below shall not be limited in any way by reason of any insurance we or our Related Parties maintain, nor will your performance of such obligations relieve you of any obligations under Section 5 of this Agreement). This insurance shall include, at a minimum, the following coverage:
a. Comprehensive General Liability.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, franchisees must ensure that their use of the Remax marks adheres to all applicable laws and regulations pertaining to advertising and marketing, including those concerning false advertising, unfair competition, and unfair practices. Franchisees are responsible for the marketing and promotion of their sales associates, ensuring it is factual and adheres to ethical advertising standards. They must also maintain high standards of honesty, integrity, fair dealing, and ethical conduct in all interactions with clients, customers, suppliers, Remax, LLC, and the public.
Remax requires franchisees to respond promptly to customer complaints and resolve disputes reasonably. Franchisees must avoid any business or advertising practices that could harm Remax's business or the goodwill associated with the Remax marks. Additionally, franchisees must notify Remax within five days of receiving any notice of violation of any law, ordinance, or regulation related to their office.
Remax retains the right to seek injunctions and orders of specific performance to prevent violations of applicable laws, ordinances, or regulations, especially those that endanger the public or impair the goodwill associated with the Remax marks. This includes ensuring compliance from the franchisee's agents or employees. Franchisees are also obligated to cooperate with Remax and Remax, LLC in defending against claims and must not settle any claims without prior written consent if those claims involve Remax or could affect its interests.