factual

Regarding QuickBooks Online processing for Remax, what agreement governs Intuit's processing of personal information about a franchisee's customers, vendors, and prospects?

Remax Franchise · 2025 FDD

Answer from 2025 FDD Document

You agree that Intuit's processing of personal information about your customers, vendors, and prospects ("Business Connection Data"), shall be in accordance with the QuickBooks Online Data Processing Agreement ("DPA"). Some services may be subject to a separate DPA or processing terms, as specified in any service-specific terms. For the purposes of applicable data protection laws, you agree and acknowledge that there are instances in which we process Business Connection Data as a data controller for certain limited purposes, including for example, in relation to our product development and improvement, data analytics, and fraud prevention and security. In those cases, the terms of our Global Privacy Statement govern our processing of Business Connection Data. In all other instances, as further set forth in the DPA, we act as your processor or service provider of Business Connection Data. If you acquire personal information of other Intuit customers as part of our B2B Network, we will process that information as Business Connection Data. You further agree that you will notify Business Connection Data subjects in your privacy notice or by other commercially reasonable means, that Intuit is a data controller with respect to Business Connection Data as described in this paragraph and will include a link to the Intuit Global Privacy Statement.

Source: Item 22 — Contracts (FDD pages 108–334)

What This Means (2025 FDD)

According to the 2025 Remax Franchise Disclosure Document, Intuit's processing of personal information regarding a franchisee's customers, vendors, and prospects is governed by the QuickBooks Online Data Processing Agreement (DPA). This agreement covers what Remax refers to as "Business Connection Data."

Additionally, the FDD states that some services may be subject to a separate DPA or processing terms, as specified in any service-specific terms. In certain instances, Intuit may act as a data controller for limited purposes such as product development, data analytics, and security. In these specific cases, Intuit's Global Privacy Statement governs the processing of Business Connection Data.

The Remax franchisee is required to notify Business Connection Data subjects in their privacy notice that Intuit is a data controller with respect to their data and must include a link to the Intuit Global Privacy Statement. In all other instances, Intuit acts as the franchisee's processor or service provider, as detailed in the DPA. If a franchisee acquires personal information of other Intuit customers as part of a B2B Network, that information will also be processed as Business Connection Data.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.