Regarding Intuit Communications, is a Remax franchisee required to notify Intuit of any changes to their contact details?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
In order to properly support and serve you, we occasionally need to reach out and contact you, and may do so in a variety of ways such as via text message, email or messaging functionality in the Platform. We want to provide you options for receiving communications from us, and as such you may opt-in or opt-out of receiving certain types of communications from us or sign up to receive certain kinds of messages from us, depending on the Platform. You will need to notify us of any changes to your contact details to ensure your preferences are updated.
You may provide us with your telephone number as part of your customer record or registration or via other methods. You understand and agree that Intuit may use your telephone number for multifactor authentication ("MFA"), to confirm your identity and help protect the security of your account. Part of the MFA identity verification process may involve Intuit sending text messages containing security codes to your telephone number. You agree to receive these texts from Intuit containing security codes as part of the MFA process. In addition, you agree that Intuit may send automated text messages and pre-recorded voice messages to the telephone number you provide for other limited purposes, including: providing you with important critical notices regarding your use of the Services, or fulfilling a request made by you through the Services.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to the 2025 Remax Franchise Disclosure Document, Remax franchisees are required to notify Intuit of any changes to their contact details. This is to ensure that Intuit can properly support and serve the franchisee, as they may contact the franchisee via text message, email, or messaging functionality within the platform. Franchisees have the option to opt-in or opt-out of certain types of communications from Intuit, depending on the platform.
Intuit may use a franchisee's telephone number for multifactor authentication (MFA) to confirm their identity and protect the security of their account. As part of the MFA identity verification process, Intuit may send text messages containing security codes to the franchisee's telephone number. Franchisees agree to receive these texts from Intuit containing security codes as part of the MFA process. Additionally, franchisees agree that Intuit may send automated text messages and pre-recorded voice messages to the telephone number provided for limited purposes, including providing important critical notices regarding the franchisee's use of the services or fulfilling a request made by the franchisee through the services.
It is important for prospective Remax franchisees to understand that keeping their contact information up-to-date with Intuit is essential for receiving important communications and ensuring the security of their account. Failure to do so could result in missed notifications or difficulties accessing the platform. Franchisees should also be aware of their options for opting in or out of certain types of communications from Intuit to manage their preferences.