What offerings are governed by the BoldTrail Back Office License Agreement for Remax franchisees?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
This BoldTrail Back Office License Agreement (this "Agreement") governs the use of the Offerings (defined below) and the terms on which InsideRE, LLC d/b/a Inside Real Estate ("Licensor") makes the Offerings available to, and the terms on which it may be used by, the counterparty named on the signature page ("Customer"). Licensor and Customer may be referred to herein collectively as the "Parties" or individually as a "Party." In consideration of the mutual covenants, terms, and conditions set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:
1. Definitions.
1.1 "Aggregated Statistics" means data and information related to Customer's use of the Offerings that is used by Licensor in an aggregate and anonymized manner, including to compile statistical and performance information related to the provision, operation and output of the Offerings and for other research and development purposes.
1.2 "Authorized User" means Customer's employees, contractors, or other individual persons who will receive access, use, or otherwise benefit from the Offerings as set forth herein or in a Product Schedule or any content, materials, information or data provided by any such Offerings through the use of Access Credentials.
1.3 "Documentation" means Licensor's user manuals, handbooks, and installation guides relating to the Offerings provided by Licensor to Customer either electronically or in hard copy form.
1.4 "Customer Data" means all digital images, photographs, documents, contracts, Forms, and other data, information, content, and materials that (a) Customer or Authorized Users have collected, compiled, entered, or stored, or have directed to be collected, compiled, entered, or stored, in or in connection with the Offerings; or (b) Customer or Authorized Users submit to Licensor for Licensor's use, processing, collection, storage, or otherwise.
The term "Customer Data" also means any products, services, uses, or works that Licensor can derive, on its own or through a third party, from Customer Data.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, the BoldTrail Back Office License Agreement governs the use of specific "Offerings" made available to the franchisee (referred to as "Customer" in the agreement) by InsideRE, LLC d/b/a Inside Real Estate ("Licensor"). These offerings are subject to the terms outlined in the agreement.
The agreement defines key terms relevant to the offerings. "Aggregated Statistics" refers to anonymized data related to the franchisee's use of the offerings, which Remax uses for statistical and performance analysis. "Authorized Users" are the franchisee's employees or contractors who are permitted to access and use the offerings. "Documentation" includes user manuals and guides provided by Remax, either electronically or in print, to help the franchisee utilize the offerings effectively. "Customer Data" encompasses all digital information, such as images, documents, and contracts, that the franchisee or authorized users input or store within the offerings.
In essence, the BoldTrail Back Office License Agreement dictates how Remax franchisees can use the BoldTrail Back Office software and what data-related activities are permitted within the system. It also clarifies the rights and responsibilities of both the franchisee and Remax regarding the use, access, and management of data within the Back Office Software.