Is Remax, LLC obligated to maintain the MAXCenter website indefinitely, and what liability does Remax have if it discontinues the service?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
You will be required to subscribe to—and to ensure that each of your Sales Associates subscribes to—MAX/Center® (or simply MAXCenter), a password protected website hosted by REMAX, LLC, and acknowledge and agree to be bound by the MAXCenter User Agreement (the current form of this agreement is attached as Exhibit A-5). MAXCenter, as of the Issuance Date of this disclosure document, is a free service that serves as a members' only electronic communication website enabling REMAX, LLC to share important information with you and other RE/MAX affiliates in a secure environment and also includes: educational and motivational programming available via RE/MAX University; an e-mail forwarding feature; a payment processing platform, an electronic lead referral system; online tools for generating personalized advertising; as well as a market place where you can purchase products and services from approved suppliers (see also Item 11 below). REMAX, LLC is not obligated to maintain the MAXCenter website —or the services offered through it—indefinitely and may discontinue it at any time without notice or liability to you.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 47–53)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Remax, LLC is not obligated to maintain the MAXCenter website indefinitely. The MAXCenter website, also referred to as MAX/Center, is a password-protected website that Remax, LLC hosts. It serves as a communication platform for Remax, LLC to share information with its affiliates, including franchisees and sales associates. It also provides educational programming, an email forwarding feature, a payment processing platform, a lead referral system, advertising tools, and a marketplace.
Remax explicitly states that it can discontinue the MAXCenter website or any of its services at any time. This discontinuation can occur without prior notice to franchisees. Furthermore, Remax assumes no liability to franchisees if it chooses to discontinue the MAXCenter website or its services.
This lack of obligation and liability is an important consideration for potential Remax franchisees. While the MAXCenter website offers several potentially valuable services, franchisees should understand that Remax can terminate these services without recourse. Franchisees should factor this risk into their business planning and consider alternative solutions for communication, education, and other services provided by MAXCenter.