Is Remax, LLC obligated to maintain MAX/Center indefinitely, and can they discontinue it without liability?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
You must subscribe—and ensure that each Sales Associate (as defined in Subsection 6.J.) subscribes—to MAX/Center (www.remax.net), a password-protected Extranet website which serves as an electronic communication website for the exchange of important RE/MAX information; it is available to RE/MAX Affiliates worldwide through any Internet Service Provider. The software systems that comprise MAX/Center are the proprietary property of REMAX, LLC. This site incorporates basic functions such as e-mail forwarding addresses, messaging, a find an affiliate/office feature ("RE/MAX Roster") which provides information about the entire RE/MAX membership, including relevant personal and professional data, and profiles on all Sales Associates in the RE/MAX System, as well as various enhancements such as industry news, information on and products from approved suppliers (which approved suppliers will charge for purchases you may make from them), online tools for generating marketing materials, and a host of other proprietary functions designed to facilitate communication throughout the RE/MAX network. MAX/Center may include links to other services, websites, or resources, such as a marketing and advertising design and management tools (services that you can access through a link available on MAX/Center are not necessarily part of MAX/Center). The agreement for use of MAX/Center ("*MAX/Center User Agreement
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Remax, LLC is not obligated to maintain MAX/Center indefinitely and may discontinue it at any time without liability to franchisees. MAX/Center is described as a password-protected Extranet website that serves as an electronic communication website for the exchange of important RE/MAX information. Franchisees and their sales associates must subscribe to MAX/Center.
MAX/Center includes features like e-mail forwarding addresses, messaging, a find an affiliate/office feature, industry news, information on and products from approved suppliers, and online tools for generating marketing materials. The agreement for use of MAX/Center sets forth the terms and conditions relating to its use. Remax also has the right to develop other Intranet or Extranet sites that franchisees must participate in.
This clause in the FDD highlights a potential risk for franchisees. While MAX/Center appears to be a valuable tool for communication and accessing resources within the Remax network, its continued availability is not guaranteed. If Remax chooses to discontinue MAX/Center, franchisees would need to adapt to alternative communication and resource platforms, which could potentially disrupt their business operations. Prospective franchisees should consider this potential disruption and inquire about Remax's plans for MAX/Center and alternative communication strategies.