What information about Remax Sales Associates affiliated with my office is automatically communicated to REMAX, LLC through the Back Office Software?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
You acknowledge, understand and agree that REMAX, LLC will have independent access to (i) the information that is generated and stored on MAX/Center and the BoldTrail Back Office Software; (ii) the information that is uploaded or automatically transferred to MAX/Center and the BoldTrail Back Office Software, as well as (iii) the information stored in the Intuit QuickBooks Online account that is integrated with BoldTrail Back Office. You acknowledge, understand, and agree that REMAX, LLC has the right to access, evaluate, use, aggregate, analyze and take any action that it deems necessary based on such information for any purpose it deems reasonable, including but not limited to (i) determining whether you are complying with the reporting and payment related obligations of the Agreement; (ii) assisting us in gathering relevant information for analysis and decision-making; (iii) generating insights regarding RE/MAX franchisees in general; (iv) providing technical support; and (v) helping us improve the RE/MAX System and that all of this information will be considered the property of REMAX, LLC. Additionally, we may sell and monetize this information as well as profit from this information as we deem appropriate without compensation to you. The Back Office Software will automatically communicate a variety of information to REMAX, LLC including but not limited to the number of Sales Associates affiliated with your Office, when such Sales Associates join or leave your Office, as well as information pertaining to Sales Associate transactions including but not limited to client information. REMAX, LLC may also retrieve and store all other information from MAX/Center, BoldTrail Back Office or QuickBooks Online that it considers necessary, desirable or appropriate. All of this information shall be considered the property of REMAX, LLC and no such information shall be considered confidential. There are no contractual limitations on REMAX, LLC's right to access information that is stored on MAX/Center, BoldTrail Back Office Software or the associated QuickBooks Online account/software.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, the Back Office Software automatically communicates certain information about a franchisee's Sales Associates to REMAX, LLC. This includes the number of Sales Associates affiliated with the office, when Sales Associates join or leave, and information pertaining to Sales Associate transactions, including client information.
REMAX, LLC has independent access to information generated and stored on MAX/Center and the BoldTrail Back Office Software, as well as information uploaded or automatically transferred to these platforms. They also have access to information stored in the Intuit QuickBooks Online account integrated with BoldTrail Back Office. REMAX, LLC can access, evaluate, use, aggregate, analyze, and take action based on this information for any purpose they deem reasonable.
This access allows Remax to monitor compliance with reporting and payment obligations, gather information for analysis and decision-making, generate insights regarding franchisees, provide technical support, and improve the Remax system. All information obtained in this manner is considered the property of REMAX, LLC, and they may sell and monetize this information without compensating the franchisee. There are no contractual limitations on REMAX, LLC's right to access information stored on MAX/Center, BoldTrail Back Office Software, or the associated QuickBooks Online account/software.