If Remax updates the Software, can Remax stop supporting previous versions?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
We may modify specifications for any components of the Computer System and related hardware and/or software. You agree to upgrade or update such hardware and software throughout the Term of the Agreement as we may specify and to pay for the cost of implementing such systems, programs and procedures, including the cost of purchasing or leasing computer hardware and software that we may require.
You must implement any other specific systems, programs or procedures that we may establish from time to time to enhance our communications with you. You agree that we may require that certain goods, services, supplies, fixtures, equipment, inventory, and computer hardware and software relating to the Office's establishment or operation be purchased directly and/or exclusively from us, REMAX, LLC or from other suppliers as we may designate from time to time, including but not limited to a different back-office management software program, and you agree to adopt such goods, services, supplies, fixtures, equipment, and computer hardware and software within such time frame as we may specify or deem necessary. Such requirements will only apply to facilitate communications between you, REMAX Regional and/or REMAX, LLC—and REMAX Regional's or REMAX, LLC's related parties—and will not control or regulate the manner and means of your day-to-day operations. We reserve the right to modify, eliminate, supplement or change any systems, programs or procedures that we or our Related Parties may establish or that we require that you implement and utilize. You acknowledge that this may require you to incur additional costs.
While all new and renewing franchisees are required to purchase and use the Back Office Software, you understand that REMAX, LLC may vary, waive, defer, or make an exception to the requirement to use BoldTrail Back Office Software for any reason, including, without limitation, in order to: (i) facilitate acquisitions or mergers or conversions; (ii) accommodate certain existing franchisees that acquire additional offices; or (iii) encourage expansion in certain markets. REMAX, LLC is not obligated to maintain BoldTrail Back Office—or any of the associated tools, resources, or services offered through BoldTrail Back Office as of the Agreement Date indefinitely and may discontinue providing BoldTrail Back Office, replace it or add to it, at any time without notice or liability to you.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Remax can modify the specifications for any components of the computer system and related hardware or software. As a franchisee, you must upgrade or update hardware and software throughout the agreement's term as Remax specifies and pay the costs, including purchasing or leasing required hardware and software. This indicates that Remax can require franchisees to use the most current software and may not support previous versions.
Remax also requires franchisees to implement specific systems, programs, and procedures to enhance communication. Remax can require that franchisees purchase computer hardware and software from Remax, LLC, or designated suppliers. Remax reserves the right to modify, eliminate, supplement, or change any systems, programs, or procedures, which may require franchisees to incur additional costs.
While new and renewing franchisees must purchase and use the Back Office Software, Remax, LLC may vary, waive, defer, or make an exception to this requirement. REMAX, LLC is not obligated to maintain BoldTrail Back Office indefinitely and may discontinue providing it, replace it, or add to it, at any time without notice or liability. This means Remax can change software requirements, potentially making older versions obsolete.