If a Remax franchisee removes the Intuit mobile app from their device, does this automatically cancel their subscription or delete their data?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
Please note that removing an Intuit mobile app from your device may not cancel your subscription or delete your data. If you want to cancel your subscription for a Service, please follow the applicable Service instructions. If you wish to delete your data from a Service, please log into One Intuit Account Manager and follow the instructions under the respective data and privacy settings or follow the instructions in our Global Privacy Statement.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, simply removing the Intuit mobile app from a device will not automatically cancel the subscription or delete the associated data. To properly cancel the subscription, a Remax franchisee must follow the specific instructions for the service. To delete data, the franchisee needs to log into the One Intuit Account Manager and follow the instructions provided under the data and privacy settings, or refer to the Global Privacy Statement.
This distinction is important because franchisees might mistakenly believe that uninstalling the app is sufficient to terminate their subscription and remove their data, which is not the case. Failing to properly cancel the subscription could result in continued charges, and not deleting the data could raise privacy concerns.
Remax franchisees should ensure they understand the correct procedures for managing their Intuit subscriptions and data to avoid unwanted charges or potential data privacy issues. It is the franchisee's responsibility to take the necessary steps within the Intuit platform to cancel services and remove data, as simply removing the app from a device is not enough.