If I am a U.S. customer of Remax, what methods are used to resolve disputes?

Based on the 2025 Remax Franchise Disclosure Document, the FDD outlines dispute resolution processes primarily for disputes between the franchisee and Remax, not specifically for customer disputes. However, it does state that franchisees must respond promptly to customer complaints.

Specifically, the franchisee agrees to promptly respond to all complaints received from customers, clients, or other individuals in an attempt to resolve any disputes in a reasonable business manner. This indicates a requirement for franchisees to address customer concerns directly and attempt to find resolutions.

While the FDD doesn't detail a formal dispute resolution process for customers, it emphasizes ethical conduct and customer service standards for franchisees. A prospective franchisee should inquire with Remax about any specific programs or protocols in place to handle customer disputes that escalate beyond the franchisee level.