Can Remax be held liable if MAX/Center or its content is unavailable at any time or for any period?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
RE/MAX reserves the right to access and use the Platform, and any content and information therein, to the extent necessary to run the Platform and make it available to You and others, to
protect the Platform, to improve the Platform, and to otherwise use the Platform and its content for a legitimate business purpose.
The layout, formatting, and features of and access privileges for the Platform shall be as determined or specified by us in our sole discretion. We shall also have the sole right to modify, upgrade, and change the Platform, including through the removal or modification of any content (including User Content) on the Platform. We will not be liable if for any reason all or any part of the Platform or its content is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Platform, or all of the Platform, to users, in our sole discretion.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Remax will not be held liable if MAX/Center or its content is unavailable at any time or for any period. Remax retains the right to access and use the Platform, including its content and information, to operate, protect, and improve it, as well as for other legitimate business purposes.
Remax has the sole discretion to determine the layout, formatting, features, and access privileges of the Platform. This includes the right to modify, upgrade, and change the Platform, including removing or modifying any content. Remax states explicitly that it will not be liable if the Platform or its content is unavailable at any time or for any period. Remax may also restrict access to parts or all of the Platform to users at its sole discretion.
This disclaimer of liability is a significant consideration for prospective franchisees. While Remax aims to provide a reliable platform, franchisees should be aware that disruptions can occur, and Remax is not liable for any damages resulting from such unavailability. Franchisees should factor this potential risk into their business planning and consider alternative solutions in case MAX/Center is temporarily inaccessible.