What is a Remax franchisee's responsibility regarding 'Do-Not-Call' requests received through the platform?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
By executing this Agreement, you authorize REMAX Regional and REMAX, LLC, as well as any of our or their Related Parties and approved suppliers, to communicate with you electronically, including via electronic mail, text message or social media platforms, and to communicate with you at any cell phone number provided or listed (including via text messaging) notwithstanding whether any or all of your Office or personal telephone numbers appear on a federal or state Do-Not-Call registry. You also agree that communications may be prerecorded or sent with a system capable of autodialing or sequencing phone numbers or placed with an artificial voice. Further, you agree that you are on notice that REMAX Regional, REMAX, LLC and our and their Related Parties may record or transcribe telephone or text conversations with you. Moreover, you authorize REMAX Regional, REMAX, LLC and our and their Related Parties to share or disclose your or your Owners' information, including personal or contact information, to approved suppliers, service providers, and other third parties. As used herein, "personal information" shall mean and include information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual.
You understand and acknowledge that it is critical to the efficient and successful administration of the franchise relationship that you promptly respond to all communications from us. Accordingly, unless another time frame is specified, you agree to respond within 5 business days to each communication from us that requests a response.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
Based on the 2025 Remax Franchise Disclosure Document, a Remax franchisee authorizes Remax Regional and Remax, LLC, including their related parties and approved suppliers, to communicate with the franchisee electronically. This communication can occur via email, text message, or social media platforms. This authorization extends to communication at any cell phone number provided, regardless of whether the office or personal telephone numbers are listed on a federal or state Do-Not-Call registry.
Additionally, the franchisee acknowledges that these communications may be prerecorded or sent using automated dialing systems or artificial voices. The franchisee is also put on notice that Remax Regional, Remax, LLC, and their related parties may record or transcribe telephone or text conversations. Furthermore, the franchisee authorizes Remax Regional, Remax, LLC, and their related parties to share the franchisee's or their owners' information, including personal or contact information, with approved suppliers, service providers, and other third parties.
The agreement emphasizes the importance of the franchisee promptly responding to communications from Remax. Unless a specific timeframe is provided, the franchisee agrees to respond within 5 business days to any communication requesting a response. This promptness is deemed critical for the efficient and successful administration of the franchise relationship.