Are Remax franchisees required to indemnify and hold Intuit harmless for violations of the QuickBooks Online terms of use?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
QuickBooks. In order for you to be able to use the Back Office Software, you must also purchase and use QuickBooks Online by Intuit ("QuickBooks Online") and you must enter into a QuickBooks Online user agreement with Intuit (the "QuickBooks Online User Agreement"), the current form of which is attached as Exhibit A-12. Among other things, the QuickBooks Online User Agreement will (i) require that you comply with all applicable laws; (ii) limit Intuit's liability to you; (iii) provide that Intuit has the right to amend the user agreement at any time; and, (iv) require that you indemnify and hold Intuit harmless for your violation of the terms of use including but not limited to any claims or damages that may arise as a result of your unlawful or unauthorized use of the QuickBooks Online platform. The current estimate to purchase and use QuickBooks Online varies depending on the number of agents affiliated with your Office, as follows:
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 59–71)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, franchisees are required to indemnify and hold Intuit harmless for violations of the QuickBooks Online user agreement. In order to use the Back Office Software, franchisees must purchase and use QuickBooks Online by Intuit and agree to the QuickBooks Online User Agreement.
The QuickBooks Online User Agreement requires franchisees to comply with all applicable laws and includes a limitation of Intuit's liability. Intuit retains the right to amend the user agreement at any time. The agreement also stipulates that franchisees must indemnify and hold Intuit harmless for any violations of the terms of use, including claims or damages resulting from unlawful or unauthorized use of the QuickBooks Online platform.
The cost to purchase and use QuickBooks Online varies depending on the number of agents affiliated with the Remax office. This means a franchisee's financial obligation for this software can fluctuate based on the size of their operation. Franchisees should carefully review the QuickBooks Online User Agreement to understand the full scope of their indemnification obligations and potential liabilities.