For Remax franchisees, who qualifies as an 'Authorized User' of the software?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
You must subscribe—and ensure that each Sales Associate (as defined in Subsection 6.J.) subscribes—to MAX/Center (www.remax.net), a password-protected Extranet website which serves as an electronic communication website for the exchange of important RE/MAX information; it is available to RE/MAX Affiliates worldwide through any Internet Service Provider. The software systems that comprise MAX/Center are the proprietary property of REMAX, LLC. This site incorporates basic functions such as e-mail forwarding addresses, messaging, a find an affiliate/office feature ("RE/MAX Roster") which provides information about the entire RE/MAX membership, including relevant personal and professional data, and profiles on all Sales Associates in the RE/MAX System, as well as various enhancements such as industry news, information on and products from approved suppliers (which approved suppliers will charge for purchases you may make from them), online tools for generating marketing materials, and a host of other proprietary functions designed to facilitate communication throughout the RE/MAX network. MAX/Center may include links to other services, websites, or resources, such as a marketing and advertising design and management tools (services that you can access through a link available on MAX/Center are not necessarily part of MAX/Center). The agreement for use of MAX/Center ("*MAX/Center User Agreement
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
Based on the 2025 Remax Franchise Disclosure Document, the FDD specifies that franchisees and each of their sales associates must subscribe to MAX/Center. MAX/Center is a password-protected Extranet website that serves as an electronic communication website for the exchange of important RE/MAX information. The agreement for use of MAX/Center, which the franchisee and each of their sales associates must agree to, sets forth the terms and conditions relating to the use of MAX/Center.
This means that both the Remax franchisee and their sales associates are considered authorized users, granted access to the system to facilitate communication and access to resources within the Remax network. This ensures everyone within the Remax system stays informed and connected.
It is important to note that Remax, LLC is not obligated to maintain MAX/Center indefinitely and may discontinue it at any time without liability. Franchisees should also be aware that Remax may develop other Intranets or Extranets that franchisees must participate in.