What are the franchisee's obligations regarding the use of the Remax computer systems as outlined in Item 9, and how does Remax assist with the implementation and maintenance of these systems as described in Item 11?

standards of fair and ethical marketing. (Franchise Agreement - Subsection 8.C.)

Neither RE/MAX Regional nor REMAX, LLC require franchisees to participate in a local or regional cooperative. Neither RE/MAX Regional nor REMAX, LLC has an advertising council composed of franchisees that advises us on advertising policy.

Computer Hardware and Software

To facilitate your reporting to REMAX, LLC and RE/MAX Regional and to meet other communication requirements, you will be required to implement all systems, programs and procedures that REMAX, LLC may establish from time to time. (Franchise Agreement-Section 3). Such systems, programs or procedures may include, but are not limited to, communication systems, accounting programs, data management systems, brokerage back-office management software, and other systems designed to improve the flow of information relating to the System, the RE/MAX network, or the business contemplated by the Franchise Agreement. These requirements will apply only to facilitate communications between you and RE/MAX Regional and will not control or regulate the manner and means of your day-to-day operations.

Computer System

You will be required to have and maintain a computer system that has capabilities compatible with all of our and REMAX, LLC's communications and data reporting requirements ("Computer System"). The computer hardware can be obtained from any source but must be Microsoft Windows or macOS compatible, with a minimum amount of memory and meet other requirements that we or REMAX, LLC may specify from time to time. To be compatible, your computer must be able to run the most current version of Microsoft Edge, Safari, Firefox, or Google Chrome. You will also be required to maintain current versions of the Microsoft Windows operating system, macOS, or such other operating system as we may specify from time to time. The approximate cost to upgrade one version of Microsoft Windows software, or comparable operating software system, may range from $140 to $690 per year per license , and will depend in part on the version of the operating system you choose, the number of software licenses you require, as well as on technological advances which we cannot predict at this time.

We or REMAX, LLC may modify specifications for any components of the Computer System and related hardware and/or software. You will be required to upgrade or update such hardware and software throughout the term of the Franchise Agreement as we may specify as well as to pay for the cost of implementing such systems, programs and procedures, including the cost of purchasing or leasing computer hardware and software, that we may require. We estimate that the cost to acquire a Computer System that complies with these requirements to be between $800 and $2,500. In addition, you will be required to have email capability and Internet access. (Franchise Agreement – Section 3.) There are no contractual limitations on the frequency and cost of these obligations. We will not provide maintenance for your computer hardware. If you or someone you employ does not have the expertise, you will have to obtain a maintenance contract with a reputable organization for your Computer System and related equipment. It is difficult to estimate the annual cost of maintaining or upgrading your Computer System because it will depend on many variables such as the age and total number of computers you choose to have in your Office, your usage and security practices, the cost of third-party maintenance services in your area, as well as technological advances that we cannot predict at this time. As an example, if you need 1 to 5 hours of thirdparty maintenance services per month, it may cost you between $75 to $500 per month (or $900 to $6,000 per year) for one Computer System.

Antivirus Protection and Data Breach Notification

You will also be solely responsible for securing your Computer System and protecting it from viruses, malware, spyware, malicious code, communication disruptions, Internet access and content failures, and attacks by hackers and other unauthorized parties and you will be required to comply with privacy and data security laws and regulations. We will require that you take steps to protect your Computer System from social engineering attacks that would compromise your password and that you establish best practices for password management as you will be responsible for any losses and damages. We will also

require that you install and continually update Microsoft Windows (patches, service packs, and upgrades), macOS (patches and upgrades), web browser and application updates, anti-virus systems, firewalls and application updates. We estimate the cost for these protection services or systems may range from $50 to $200 per computer per year, depending on the services provided. In the interest of protecting the RE/MAX brand, the RE/MAX Marks, and the RE/MAX System, you will be required to notify us immediately of any data or security incident or breach related to your Office, including any unauthorized access to your Computer System, and specify the extent to which personal information may have been compromised. In the event of a data or security incident or breach, you will also be required to retain a qualified and independent data security expert ("remediation expert") to assess the nature and scope of the breach. You will also be required to fully cooperate with us with respect to any media statements and other items related to managing any such incident, including fact finding or mitigation/defense actions we deem advisable as well as any steps taken to resolve the matter.