For Remax franchisees, is the functionality of the platform dependent on the franchisee providing content?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
tion or any person's personal information without that person's permission;
- (f) You will present and promote the User Content as Your work product, and not suggest, imply or indicate in any way that it is the work product of RE/MAX, LLC or that RE/MAX, LLC (or any affiliated entity) is responsible for the User Content; and you will immediately and fully comply with any RE/MAX requirements that are communicated to you regarding User Content;
- (g) You will not re-Post information elsewhere that requires a user account to access, such as private discussion forums or data reports;
- (h) You will not post User Content or link to anything that contains software viruses, or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.
You are fully responsible for and shall act sensibly and with your best judgment on how and what User Content you post to the Platform. RE/MAX reserves the right, at its sole discretion, to remove or choose not to allow any displayed User Content if it does not meet the requirements set forth in these terms or if RE/MAX otherwise determines, in its sole discretion, that the User Content is not appropriate.
You hereby agree that You assume any and all liability for (i) any claims that the User Content violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law ("User Content Claims"), and (ii) any and all costs, fees or other payments incurred by RE/MAX arising from any claims or demands relating to User Content, including court costs and attorney fees.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to the 2025 Remax Franchise Disclosure Document, franchisees are responsible for the content they post to the platform. Remax reserves the right to remove any user content that does not meet the requirements set forth in the terms or if Remax determines that the content is not appropriate.
Franchisees assume liability for any claims that their content violates the rights of a third party or any law, including copyright, trademark, privacy, publicity, or other proprietary rights. They are also responsible for any costs, fees, or other payments incurred by Remax arising from claims or demands relating to user content, including court costs and attorney fees. Franchisees must address any user content claims immediately and notify any third party asserting a claim that the franchisee, not Remax, is the appropriate party to address the claim.
Remax may also make available website, marketing, and promotional content, including website templates, e-mail marketing materials, social media content, and imagery. Franchisees must observe any limits on the use of Remax Marketing Content required by Remax, by law, or by anyone with an interest in such content. The use of any Remax Marketing Content may be discontinued at any time at Remax's sole option, and franchisees must discontinue such use when required.