Does the Remax franchise agreement prohibit franchisees from helping others break the rules regarding access to or availability of the Remax Site?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
Registration
To access MAX/Center and the linked resources, You must be a "Member" and complete the MAX/Center online-registration process ("Account"). A Member includes (a) a RE/MAX Franchisee or RE/MAX Sales Associate affiliated with a RE/MAX Franchisee who is current on all annual dues and fees owed to RE/MAX and in compliance with all applicable RE/MAX policies (including, but not limited to, the RE/MAX Brand Identity Trademark and Graphics Standards manual); (b) an individual who is currently employed by a RE/MAX Franchisee in some capacity for which annual dues are not assessed or for which membership in RE/MAX is not available (e.g., office receptionist, assistant); (c) a current employee, officer, director, or owner of RE/MAX, any RE/MAX corporate affiliate, or any RE/MAX Regional Office; or (d) a RE/MAX Approved Supplier who is in full compliance with all of the terms and conditions of its Approved Supplier Agreement as determined solely by RE/MAX.
MAX/Center and its Content
We reserve the right to access and use MAX/Center, and any content and information therein, to the extent necessary to run MAX/Center and make it available to You and others, to protect MAX/Center, to improve MAX/Center, and to otherwise use MAX/Center and its content for a legitimate business purpose.
The layout, formatting, and features of and access privileges for MAX/Center shall be as determined or specified by Us in Our sole discretion. We shall also have the sole right to modify, upgrade, and change MAX/Center. We will not be liable if, for any reason, all or any part of MAX/Center or its content is unavailable at any time or for any period. From time to time, and in Our sole discretion, We may restrict access to some parts of MAX/Center, or all of MAX/Center.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
Based on the 2025 Remax Franchise Disclosure Document, the franchise agreement outlines terms and conditions regarding access to and use of MAX/Center, Remax's online platform. To access MAX/Center, a franchisee must be a "Member" and complete the online registration process. A "Member" includes a Remax Franchisee or Remax Sales Associate affiliated with a Remax Franchisee who is current on all annual dues and fees owed to Remax and in compliance with all applicable Remax policies.
The franchise agreement specifies that Remax reserves the right to access and use MAX/Center, including any content and information, to run the platform, protect it, improve it, and use it for legitimate business purposes. Remax also has the sole right to modify, upgrade, and change MAX/Center. The document does not explicitly state whether franchisees are prohibited from helping others break the rules regarding access to or availability of the Remax Site.
While the FDD excerpts detail Remax's rights to manage and control access to MAX/Center, it does not directly address whether a franchisee is prohibited from assisting others in gaining unauthorized access. A prospective franchisee should seek clarification from Remax regarding this specific point to fully understand their obligations and potential liabilities.