What features of Remax services that require a subscription may have usage limits?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
If you exceed the usage limits for the subscription for the Services you purchased, we may immediately cancel or suspend your subscription to the applicable Service and your access to the applicable Services and to your data without notice. If your access to the applicable Services is
terminated, you will not be charged further for your subscription; however, you will not be entitled to any proration of fees or refunds for unused subscriptions. We reserve the right to maintain your data in a read-only format for purposes of reviewing historical activity, which you may have access to view for up to 12-months after termination of access.
Downgrade
If you choose to downgrade to a Services plan with a lower usage limit, you will not be able to complete the downgrade until your company file is under the new Services plan's usage limits.
Reactivating Subscriptions
You must be within your plan's usage limits prior to reactivating the Services subscription.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, if a franchisee exceeds the usage limits for a subscribed service, Remax has the right to immediately cancel or suspend the subscription and access to the services and data without notice. If access is terminated, the franchisee will not be charged further for the subscription, but will not receive any refunds for unused subscriptions. However, Remax reserves the right to maintain the franchisee's data in a read-only format for reviewing historical activity, accessible for up to 12 months after termination.
If a franchisee chooses to downgrade to a service plan with a lower usage limit, the downgrade cannot be completed until the company file is within the new plan's usage limits. Similarly, to reactivate a service subscription, the franchisee must be within the plan's usage limits.
This policy has important implications for Remax franchisees. It highlights the need to carefully select a service plan that aligns with their anticipated usage to avoid unexpected interruptions or loss of access to critical data. Franchisees should monitor their usage regularly and consider upgrading their plan if they approach the limits. The ability to access data in a read-only format for 12 months post-termination provides some recourse for historical review, but it does not replace the need for active access to the services.