What is the extent of the warranty provided for the Back Office Software used by Remax franchisees?

According to Remax's 2025 Franchise Disclosure Document, the Back Office Software, which franchisees are required to use, is provided "as is" without warranties of any kind, whether express or implied, except for a limited warranty that the Back Office Software will substantially perform and will be free from material defects.

This means that while Remax requires franchisees to use the BoldTrail Back Office software for managing various aspects of their office operations, the warranty on this software is quite limited. The software is provided in its current state, and Remax does not offer any guarantees beyond ensuring it substantially performs and is free from significant defects.

Prospective franchisees should be aware of this limited warranty, as it implies that Remax is not liable for any issues that may arise from using the software, beyond its basic functionality and absence of major defects. Franchisees will need to rely on the software provider, IRE, for ongoing maintenance, updates, and repairs, and should carefully review the Back Office License Agreement to understand their rights and responsibilities regarding the software.