What are some examples of Privacy Laws that Remax franchisees must comply with regarding client information?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
It will be your responsibility to comply with all federal and state laws that regulate privacy and data security (including but not limited to laws regulating the processing, protection, and security of client information in any way including but not limited to laws pertaining to the use, storage, transmission, and disposal of data regardless of media type); the CAN-SPAM Act; the Telephone Consumer Protection Act; the Telemarketing Sales Rule, as well as other federal and state anti-solicitation laws regulating phone calls, spamming, faxing, and/or privacy (collectively "Privacy Laws").
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 59–71)
What This Means (2025 FDD)
According to the 2025 Remax Franchise Disclosure Document, franchisees must comply with all federal and state laws that regulate privacy and data security. These laws include those regulating the processing, protection, and security of client information, covering the use, storage, transmission, and disposal of data, regardless of the media type.
Specifically, Remax franchisees must adhere to the CAN-SPAM Act, which deals with regulations around email marketing, and the Telephone Consumer Protection Act, which protects consumers from unwanted telemarketing calls and texts. Additionally, franchisees must follow the Telemarketing Sales Rule, which sets guidelines for telemarketing practices, as well as other federal and state anti-solicitation laws that regulate phone calls, spamming, faxing, and privacy.
In practical terms, this means a Remax franchisee needs to implement comprehensive measures to ensure client data is handled securely and in compliance with these laws. This includes obtaining proper consent for marketing communications, maintaining secure data storage systems, and training staff on privacy and data security best practices. Failure to comply with these laws can result in significant penalties and damage to the Remax brand's reputation.