After a 'Do-Not-Call' request, can a Remax franchisee send subsequent messages to that phone number?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
You agree that you are responsible for the receipt and implementation of any revocation, opt-out instruction, or "Do-Not-Call" ("DNC") requests for any and all phone numbers uploaded and/or contacted using the Platform, and that it is your sole responsibility to ensure that any such requests are properly documented, including but not limited to placing such phone number(s) on your company-specific DNC list, and honoring such requests immediately. You further agree that you will not initiate any subsequent messages to any phone number after a DNC or other opt-out or revocation request is made in regard to that phone number.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, a franchisee is prohibited from sending subsequent messages to a phone number after a 'Do-Not-Call' (DNC) or opt-out request has been made. This applies to any phone numbers uploaded or contacted using the Remax platform. The franchisee is responsible for implementing and documenting all DNC requests, including adding the numbers to a company-specific DNC list and honoring the requests immediately.
This policy ensures compliance with telemarketing regulations and protects consumers' rights to privacy. It is the franchisee's responsibility to maintain an updated DNC list and prevent any further communication with individuals who have opted out. Failure to comply with these regulations can result in legal consequences and damage to the Remax brand's reputation.
Furthermore, Remax franchisees must adhere to frequency and scope limitations for messaging, as represented in disclosures, terms, or consent agreements applicable to each phone number. They must also represent their identity, organization, products, services, pricing, and benefits truthfully in their messages. Remax maintains a strict no-tolerance policy toward spam and requires franchisees to comply with all local, state, and federal laws and regulations, as well as industry best practices, regarding message content.