What does the Remax customer represent regarding conflicts with other agreements, commitments, or obligations?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
theft of loss) of client information. (See also Subsection 3.C. (1) b.)
You agree to notify us in writing within 5 days of the receipt of any notice of violation of any law, ordinance, or regulation relating to the Office, or the commencement of any action, suit or proceeding, or of the issuance of any order, writ, injunction, award or decree of any court, agency or other governmental instrumentality, which may adversely affect you or your financial condition or the operation of the Office.
(2) Highest Standards of Ethical Advertising.
All of your marketing and promotion, and the marketing and promotion of your Sales Associates, and any other marketing and promotion emanating from your Office, must be completely factual and conform to the highest standards of ethical advertising. In all of your dealings with clients, customers, suppliers, us, REMAX, LLC and the public, you must adhere to the highest standards of honesty, integrity, fair dealing and ethical conduct. You agree to promptly respond to all complaints received from your customers, clients or other individuals, in an attempt to resolve any disputes in a reasonable business manner. You agree to refrain, and to ensure that your Sales Associates and any other persons affiliated with your Office refrain, from any business or advertising practice which may be injurious to our or REMAX, LLC's business and the goodwill associated with the RE/MAX Marks and other RE/MAX offices.
D. INSURANCE.
(1) Required Insurance Coverage.
You must at all times during the Term of the Franchise and this Agreement, and any extension or renewal thereof, maintain in force at your sole expense such insurance coverage that we require from time to time and to meet the insurance related obligations in this Agreement (your obligation to obtain and maintain the insurance described below shall not be limited in any way by reason of any insurance we or our Related Parties maintain, nor will your performance of such obligations relieve you of any obligations under Section 5 of this Agreement). This insurance shall include, at a minimum, the following coverage:
a. Comprehensive General Liability.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
Based on the 2025 Remax Franchise Disclosure Document, franchisees must adhere to high ethical standards in all dealings with clients and customers. Franchisees must promptly respond to customer complaints and resolve disputes reasonably. Franchisees must avoid any business or advertising practices that could harm Remax's business or goodwill.
Remax expects its franchisees to provide high standards of real estate service and professionalism, reflecting the brand's reputation. Franchisees should focus on market areas where they can directly and personally serve clients, possessing strong knowledge of local conditions and the housing market. If a franchisee cannot meet these requirements in a particular area, they must refer the client to the appropriate Remax office.
These requirements ensure that Remax franchisees maintain the brand's integrity and provide consistent, high-quality service. By adhering to these standards, franchisees contribute to the overall success and reputation of the Remax network.