What must a Remax Contractor strictly observe regarding the operation of the Broker's RE/MAX office?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
Contractor shall strictly observe all office rules, procedures, standards, guidelines and policies (collectively "Office Policies") from time-to-time established by Broker for the operation of Broker's RE/MAX office and the conduct of its Sales Associates.
Specifically, but without limitation, Contractor shall maintain the highest ethical standards in the conduct of Contractor's real estate activities and shall provide dependable, efficient, courteous, high-quality professional real estate services to the public in a manner designed to maintain goodwill among the public for the entire RE/MAX System.
In addition, Contractor shall abide by all mandatory elements of the RE/MAX System policies, guidelines and standards ("System Standards") pertaining to Sales Associates as from time-to-time prescribed by Franchisor/Regional.
Contractor acknowledges that Contractor's agreement to adhere to the Office Policies of Broker and the System Standards of Franchisor/Regional is a material consideration for the execution of this Agreement by
Broker, and Contractor further acknowledges that such Office Policies and System Standards have been established for the purpose of preserving the reputation, high standards and goodwill associated with the RE/MAX Marks. Contractor acknowledges that such System Standards do not govern the specific manner and means by which Contractor conducts Contractor's day-to-day real estate activities as an independent contractor on behalf of Broker.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, a Contractor must strictly observe all office rules, procedures, standards, guidelines, and policies established by the Broker for the operation of the Broker's Remax office and the conduct of its Sales Associates. These are collectively known as "Office Policies." The Contractor must also abide by all mandatory elements of the Remax System policies, guidelines, and standards, referred to as "System Standards," as prescribed by the Franchisor/Regional pertaining to Sales Associates.
Specifically, the Contractor must maintain the highest ethical standards in their real estate activities and provide dependable, efficient, courteous, high-quality professional real estate services to the public. This is intended to maintain goodwill among the public for the entire Remax System. The Contractor's agreement to adhere to the Office Policies of the Broker and the System Standards of the Franchisor/Regional is a material consideration for the execution of the Independent Contractor Agreement.
These Office Policies and System Standards have been established to preserve the reputation, high standards, and goodwill associated with the Remax Marks. However, these System Standards do not govern the specific manner and means by which the Contractor conducts their day-to-day real estate activities as an independent contractor on behalf of the Broker. This means that while the Contractor must adhere to the broad standards and policies set by Remax and the Broker, they retain control over their daily operations and activities.