What is considered 'Customer Data' within the Remax franchise agreement?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
All reports and records or other information including but not limited to client information supplied to REMAX, LLC or us pursuant to Section 10 shall be considered our or REMAX, LLC's property and no such information shall be considered confidential. Subject to state laws that may be applicable, REMAX, LLC and REMAX Regional shall have the right to use, share, aggregate with other franchise information, disclose and sell all information (aggregated or not), including client information, derived from what you supply for our own business purposes and to profit from that information without providing any compensation to you.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, all reports, records, and other information, including client information, supplied to REMAX, LLC or REMAX Regional, are considered their property. This information is not considered confidential.
REMAX, LLC and REMAX Regional have the right to use, share, aggregate, disclose, and sell all information, including client information, derived from what the franchisee supplies. This includes using the information for their own business purposes and profiting from it without providing any compensation to the franchisee.
This means that as a Remax franchisee, any data you provide, including client information, becomes the property of Remax. They can use this data for their own purposes, including selling it, without compensating you. Franchisees should be aware that the franchisor has broad rights regarding the use of data collected by the franchisee's business.