How does the business experience of Remax's management (Item 2) relate to the company's ability to provide effective assistance and support to franchisees as described in Item 11?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
nerating Interviews; Recruiting Conversations and Dialogues | 6 | 0 | 5075 S. Syracuse St. Denver, Colorado | | Objection Handling; Closing Techniques; Agent Coaching and Consulting | 6 | 0 | 5075 S. Syracuse St. Denver, Colorado | | Agent Onboarding Process; Agent Retention; 90 Day Recruiting Action Plan | 5.5 | 0 | 5075 S. Syracuse St. Denver, Colorado | REMAX, LLC will provide you with a workbook addressing such topics as recruiting and retention. From time to time, existing segments may be modified and additional segments may be added. Teaching methods and tools utilized will include course workbook and visual materials. Other than materials of general usage, you will be entitled to use the materials and forms distributed on a loan basis only. You will be required to return the materials to us upon termination or expiration of the Franchise Agreement.
All classroom course work for the Initial Education Program will be facilitated by Sydney Jones, Braden Washburn, and Joe Keck as well as series of guest presenters. Ben Fairfield and/or Todd Foster, as well as possible guest presenters, will facilitate the Recruiting 101 course.
Mr. Jones has served as Manager and Lead Instructor since April 2023. Since 2016, Mr. Jones has worked in various roles with REMAX, LLC, working directly with brokers and sales associates.
Mr. Fairfield has served as Vice President, Growth and Education since December 2024. Mr. Fairfield previously served as Vice President, Region Development, working closely with brokers and sales associates and has previous experience in the real estate industry since 2017.
Mr. Foster has served as Director, Instructor and Coach since 2022. Mr. Foster is a seasoned veteran of the real estate industry with a career that spans over 20 years including work as a real estate agent, a strategic title company owner and a real estate franchise owner.
Ms.
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, Item 11 details the assistance, advertising, computer systems, and training provided to franchisees, while Item 2 outlines the business experience of Remax's directors, managers, and principal officers. The FDD mentions specific individuals who facilitate the initial education program and recruiting courses, including Sydney Jones, Braden Washburn, Joe Keck, Ben Fairfield, and Todd Foster. Their roles and experience directly contribute to the support and training franchisees receive. For example, Mr. Jones has served as Manager and Lead Instructor since April 2023, and has worked in various roles with REMAX, LLC since 2016, working directly with brokers and sales associates. Mr. Fairfield has served as Vice President, Growth and Education since December 2024, and has previous experience in the real estate industry since 2017. Mr. Foster has served as Director, Instructor and Coach since 2022, and has a career that spans over 20 years including work as a real estate agent, a strategic title company owner and a real estate franchise owner. Ms. Washburn has been an integral part of the growth and education department as a RE/MAX University instructor since 2022.
The experience of Remax's management and instructors directly impacts the quality of training and support offered. The initial education program, a mandatory 4-day program at Remax's headquarters in Denver, Colorado, along with follow-up coaching calls, is facilitated by these individuals. Their backgrounds in real estate, education, and management enable them to provide relevant and practical guidance to new franchisees. The workbook materials and teaching methods, including visual aids, are designed to equip franchisees with the knowledge and skills needed for recruiting, retention, and overall business operations.
Moreover, Remax's ability to access and analyze data from franchisees' systems, as described in Item 11, allows them to provide targeted support and improve the RE/MAX System. The experienced management team can use this information to identify trends, offer technical support, and make informed decisions to benefit the entire franchise network. The FDD also states that Remax Regional or REMAX, LLC will, at the franchisee's request and expense, provide in-person or remote consultation and guidance relating to the RE/MAX System. Various educational courses and other assistance will periodically be made available in such areas as sales, fiscal management, office opening, recruiting and retention of Sales Associates and financial planning.
In summary, the business experience of Remax's leadership, particularly those involved in training and support, is crucial for delivering effective assistance to franchisees. Their expertise ensures that franchisees receive relevant education, practical guidance, and ongoing support to enhance their business operations and contribute to the overall success of the Remax franchise system.