Besides the Remax Terms of Use, what other terms, conditions, and privacy practices are applicable to payment processing through the Remax Office and Agent Portal?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
Through MAX/Center, You will be able to access the Office and Agent Portal where, among other things, you will be able to update your personal information and make payments. We use Cybersource to process payments. We do not receive your credit card information when you make payments through
Cybersource. Please fully and carefully read Cybersource's Privacy Statement for a description of its data privacy practices. Please note that the processing of payments will be subject to Cybersource's terms, conditions, and privacy practices in addition to these Terms of Use.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to the 2025 Remax Franchise Disclosure Document, when franchisees make payments through the Office and Agent Portal, the processing of these payments is subject to Cybersource's terms, conditions, and privacy practices, in addition to the Remax Terms of Use. Remax uses Cybersource to process these payments and does not directly receive franchisee's credit card information.
For a Remax franchisee, this means they must agree to Cybersource's terms when making payments through the Office and Agent Portal. It is important for franchisees to fully review Cybersource's Privacy Statement to understand their data privacy practices, as these will govern how their payment information is handled by Cybersource.
This arrangement is fairly common in franchising, where franchisors often use third-party payment processors to handle transactions. This helps ensure secure and reliable payment processing while also potentially reducing the franchisor's direct liability related to payment data. Franchisees should always carefully review the terms and privacy policies of any third-party vendors used by the franchisor.