Does the Remax agreement allow Remax Regional to communicate directly with my Sales Associates, and under what conditions?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
However, we and REMAX, LLC have the right, and you must permit both us and REMAX, LLC, to communicate directly with your Sales Associates concerning any matter that we or REMAX, LLC deem necessary or appropriate relating to the System or your Office, without incurring any liability to you.
In order to facilitate an orderly and efficient transition and to preserve the goodwill associated with the RE/MAX brand and RE/MAX Marks in the event of termination or expiration of this Agreement, or Abandonment of the Office, you agree that we shall have the right to contact and communicate personally with any or all of your Sales Associates to solicit and/or to discuss with them their options for continued affiliation with other RE/MAX offices and/or opportunities to purchase a RE/MAX franchise:
You must subscribe—and ensure that each Sales Associate (as defined in Subsection 6.J.) subscribes—to MAX/Center (www.remax.net), a password-protected Extranet website which serves as an electronic communication website for the exchange of important RE/MAX information; it is available to RE/MAX Affiliates worldwide through any Internet Service Provider. The software systems that comprise MAX/Center are the proprietary property of REMAX, LLC. This site incorporates basic functions such as e-mail forwarding addresses, messaging, a find an affiliate/office feature ("RE/MAX Roster") which provides information about the entire RE/MAX membership, including relevant personal and professional data, and profiles on all Sales Associates in the RE/MAX System, as well as various enhancements such as industry news, information on and products from approved suppliers (which approved suppliers will charge for purchases you may make from them), online tools for generating marketing materials, and a host of other proprietary functions designed to facilitate communication throughout the RE/MAX network. MAX/Center may include links to other services, websites, or resources, such as a marketing and advertising design and management tools (services that you can access through a link available on MAX/Center are not necessarily part of MAX/Center). The agreement for use of MAX/Center ("MAX/Center User Agreement"), which you and each of your Sales Associates must agree to, sets forth the terms and conditions relating to the use of MAX/Center. REMAX, LLC is not obligated to maintain MAX/Center—or the services offered through MAX/Center as of the Agreement Date—indefinitely and may discontinue it at any time without liability to you. You must also participate in any other Intranet or Extranet we may develop.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to the 2025 Remax Franchise Disclosure Document, Remax Regional and Remax, LLC have the right to communicate directly with a franchisee's Sales Associates. This communication can concern any matter that Remax or Remax, LLC deem necessary or appropriate relating to the Remax system or the franchisee's office. This right is granted without incurring any liability to the franchisee.
Additionally, in the event of termination or expiration of the franchise agreement, or abandonment of the office, Remax has the right to contact and communicate with the franchisee's Sales Associates. The purpose of this communication is to solicit and discuss their options for continued affiliation with other Remax offices or opportunities to purchase a Remax franchise.
Furthermore, Remax requires franchisees and their Sales Associates to subscribe to MAX/Center, an electronic communication website for the exchange of Remax information. This platform facilitates communication throughout the Remax network and provides access to various tools and resources. Franchisees must also participate in any other Intranet or Extranet that Remax may develop.