What actions must a Remax customer take regarding the software and documentation upon expiration or termination of the agreement?
Remax Franchise · 2025 FDDAnswer from 2025 FDD Document
- 10.3 Effect of Expiration or Termination. Upon expiration or earlier termination of this Agreement, the license granted hereunder will also terminate, and, without limiting Customer's obligations under Section 4, Customer shall cease using the Software, delete or destroy all Documentation and certify in writing to the Licensor that the Documentation has been deleted or destroyed. No expiration or termination will affect Licensor's entitlement to all Fees that may have become due before such expiration or termination, or entitle Customer to any refund. This Section 10.3 and Sections 1, 2.5, 4, 5, 7.3, 8, 9, and 11 survive any termination or expiration of this Agreement. No other provisions of this Agreement survive the expiration or earlier termination of this Agreement.
Source: Item 22 — Contracts (FDD pages 108–334)
What This Means (2025 FDD)
According to Remax's 2025 Franchise Disclosure Document, upon the expiration or termination of the agreement, a customer must take specific actions regarding the software and documentation they've been using. The license granted to use the software terminates, and the customer is obligated to cease using the software immediately.
In addition to ceasing software use, the Remax customer must delete or destroy all documentation related to the software. After completing this deletion or destruction, the customer must provide written certification to the licensor confirming that all documentation has been properly deleted or destroyed.
These requirements ensure that upon termination or expiration, the franchisee no longer has access to proprietary software and materials, protecting Remax's intellectual property and confidential information. This is a standard practice in franchising to maintain brand consistency and prevent unauthorized use of resources after the franchise agreement ends.