According to the agreement, what does 'Software' encompass for Remax franchisees?

so be responsible for pass-through fees (if any) that your Multiple Listing Service ("MLS") may charge for data access. MLS fees differ greatly. REMAX, LLC estimates that these fees will vary from free of charge to $100 per month (some MLS fees may be assessed quarterly or annually), plus a possible one-time setup fee typically ranging from $50 to $250.

Although you are not required to use a specific email service, some functionality and integration of the Back Office Software may not work with some email providers.

While all new and renewing franchisees are required to purchase and use the BoldTrail Back Office Software, REMAX, LLC may vary, waive, defer, or make an exception to this requirement for any reason, including, without limitation, in order to: (i) facilitate acquisitions or mergers or conversions; (ii) accommodate certain existing franchisees that acquire additional offices; or (iii) encourage expansion in certain markets.

REMAX, LLC will not be obligated to maintain BoldTrail Back Office or any of the associated tools, resources, or services indefinitely and may discontinue providing BoldTrail Back Office at any time without notice or liability to you.

If you are a renewing franchisee, to give you time to transition to using BoldTrail Back Office software in your Office, RE/MAX Regional may temporarily waive this requirement; however, within such

time frame as we may specify and as we deem necessary, you will be required to start using BoldTrail Back Office software in your Office. During the temporary waiver period, you will be required to use a brokerage back-office management software system that has capabilities compatible with REMAX, LLC's communications and data reporting requirements, which includes providing required data for each Sales Associate on a monthly basis (such as data relating to listings, sales, contract management, associate receivables, escrow and trust accounts, referrals and miscellaneous income). The software systems that you choose must be able to record, track, and monitor transactions and provide office accounting and bookkeeping (brokerage back-office management software programs are also generally able to manage data pertaining to listings, sales, contract management, associate receivables, escrow and trust accounts, referrals and miscellaneous income). Costs for this software vary widely depending on the size of your Office and the type or complexity of the software you choose. For small offices (1 - 10 Sales Associates), we estimate that this software will cost approximately $365 per month for basic hosting and support and includes assistance with onboarding and implementation. For medium offices (11 - 20 Sales Associates), we estimate that this software will cost approximately $425 per month for basic hosting and support and includes assistance with onboarding and implementation. For large offices (21 - 30 Sales Associates), we estimate that this software will cost approximately $451 per month for basic hosting and support and includes assistance with onboarding and implementation. Offices with more than 30 Sales Associates may incur proportionately higher costs. While you are temporarily using other brokerage back-office software, we and REMAX, LLC will not have independent access to the information and data on the software that you choose. However, we will require that you provide us with data for each Sales Associate on a monthly basis, which can be done in one of several ways: (i) direct data entry in the RE/MAX Agent and Office Portal; (ii) file upload to the RE/MAX Agent and Office Portal; or (iii) direct integration with the RE/MAX membership database. You will be able to access the RE/MAX Agent and Office Portal via MAXCenter. There will be no contractual limitations on our right to access the data that you provide to us.

MAXCenter. You will be required to subscribe, and to ensure that each Sales Associate subscribes, to MAX/Center® (or simply MAXCenter, available at www.remax.net), a password protected Extranet website which serves as an electronic communication website for the exchange of important RE/MAX information; it is accessible to RE/MAX affiliates worldwide through any Internet service provider. (Franchise Agreement - Section 3). The software systems that comprise MAXCenter are the proprietary property of REMAX, LLC.

Source: Item 22 — Contracts (FDD pages 108–334)