Who is responsible for ensuring that upgrades to the Red Wagon Club Technology System are downloaded and implemented?
Red_Wagon_Club Franchise · 2024 FDDAnswer from 2024 FDD Document
or your RWC Business is not accurate.
Technology System
You must obtain and use all aspects of the Technology System, including the computer hardware, software, and technology services we periodically designate. Currently, the Technology System consists of: (a laptop, smart phone, monitor, docking station, computer mouse, and keyboard, which is purchased from unaffiliated third-parties; and (b) certain software programs, including a designated business management services software. We may modify specifications for and components of the Technology System at any time during the term of your Franchise Agreement, which will be reflected in the Operations Manual, and there are no limitations on our ability to do so. You are responsible for ensuring all required upgrades, patches, new releases or updates to any aspect of the Technology System are downloaded and implemented, and there are no contractual limitations on the frequency or any associated costs associated with this obligation (if any). We may periodically require you to purchase, lease, and/or license new or modified computer hardware and/or software and to obtain service and support for the Technology System. Currently, we estimate the Technology System to cost approximately $1,000 to $6,000, plus additional expenses related to acquiring and maintaining required software programs (including licenses for business management services software, which we estimate to be $50 to $70 per user per month). You will be solely responsible for maintaining, supporting, and upgrading components of the Technology System. We estimate those costs to be $2,000 to $3,000 per year, which may vary
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 24–31)
What This Means (2024 FDD)
According to the 2024 Red Wagon Club Franchise Disclosure Document, the franchisee is responsible for ensuring that all required upgrades, patches, new releases, or updates to any aspect of the Technology System are downloaded and implemented. There are no contractual limitations on the frequency or any associated costs related to this obligation.
The Technology System includes computer hardware, software, and technology services designated by Red Wagon Club. The franchisor may modify the specifications and components of the Technology System at any time during the franchise term, with changes reflected in the Operations Manual.
Red Wagon Club estimates the initial cost of the Technology System to be between $1,000 and $6,000, with additional ongoing expenses for software programs, including licenses for business management services software estimated at $50 to $70 per user per month. Franchisees are solely responsible for maintaining, supporting, and upgrading the Technology System, with estimated annual costs ranging from $2,000 to $3,000, varying based on the vendor and required support.