Who provides billing and collections services on behalf of Red Wagon Club franchisees?

During your operation of your RWC Business, we or one of our affiliates (or our designee) will:

1. Provide you additional training, if you request it and we agree to provide it (Franchise Agreement, Section 4.A)

• 1. Continue to provide you online access to the Operations Manual via a restricted website, intranet, or via other electronic means (including by sending to you via e-mail) (Franchise Agreement, 5.C);
• 1. Designate, approve, and update the Operating Assets; approved suppliers, products, and services; the System Standards; and Operations Manual (Franchise Agreement, 4.B, 9.A, 9.C, 9.D);
• 1. Provide billing and collections services on your behalf for all amounts due under Membership Agreements (Franchise Agreement, 6.C);
• 1. Approve all advertising and promotional materials used by you to promote your RWC Business and RWC Businesses generally, and provide you with access to advertising, marketing, promotional, and educational materials to be used in such promotion (Franchise Agreement, 11.D);
• 1. Maintain the System Website (as defined below) and list and advertise your RWC Business on all major Internet search engines and consumer review websites (Franchise Agreement, 11.E);
• 1. Host periodic conventions, meetings, and/or ongoing training events that may be held remotely or at a location designated by us (Franchise Agreement, 5.A);
• 1. Administer the Initial Training Program for any Designated Managers hired by you following operation of your RWC Business (Franchise Agreement, 5.A); and
• 1. Provide you with our then-current standard form of Membership Agreement and, through our affiliate, OpCo, enter into Membership Agreements with your RWC Business's Members. (Franchise Agreement, Section 9.I).

Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 24–31)