Within what timeframe must a new Designated Manager be trained for a My Salon Suite franchise?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
If a Designated Manager resigns or is otherwise terminated, you must hire a replacement that meets our then-current standards for a Designated Manager, and whom we approve in writing before hiring, within 30 days after the resignation or termination of the former Designated Manager. You must train the new Designated Manager within 30 days of hiring. We may, but are not obligated, to train the new Designated Manager directly. Your Designated Manager(s) must have the ability to meet the day-to-day operations and management standards of the Franchised Business, which includes receiving and responding immediately to calls or incoming communications. We may withhold the approval of a Designated Manager, in our sole discretion, that we believe does not have the ability to meet our standards because of other conflicting interests.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD page 61)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, if a Designated Manager resigns or is terminated, the franchisee has 30 days to hire a replacement that meets My Salon Suite's standards and is approved in writing by My Salon Suite. The new Designated Manager must be trained within 30 days of being hired. This training typically involves completing My Salon Suite University. My Salon Suite retains the right, but not the obligation, to train the new Designated Manager directly.
This requirement ensures that each My Salon Suite location maintains a consistent level of operational and management standards. The Designated Manager must be capable of handling day-to-day operations and responding promptly to communications. My Salon Suite reserves the right to withhold approval of a Designated Manager if they believe the candidate cannot meet these standards due to conflicting interests.
For a prospective My Salon Suite franchisee, this means being prepared to quickly find and train a suitable replacement if a Designated Manager leaves. The franchisee will need to factor in the costs associated with training, including potential tuition fees for My Salon Suite University, as well as the time and resources required for the new manager to complete the program. Ensuring a smooth transition is crucial to maintaining the quality and efficiency of the franchised business.