Under what conditions can My Salon Suite withhold approval of a Designated Manager?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
You will keep us informed at all times of the identity of the Designated Manager of your Franchised Business, and any change in their employment status. Designated Managers are not required to have an equity interest in your Franchised Business. If a Designated Manager resigns or is otherwise terminated, you must hire a replacement that meets our then-current standards for a Designated Manager, and whom we approve in writing before hiring, within 30 days after the resignation or termination of the former Designated Manager. You must train the new Designated Manager within 30 days of hiring. We may, but are not obligated, to train the new Designated Manager directly. Your Designated Manager(s) must have the ability to meet the day-to-day operations and management standards of the Franchised Business, which includes receiving and responding immediately to calls or incoming communications. We may withhold the approval of a Designated Manager, in our sole discretion, that we believe does not have the ability to meet our standards because of other conflicting interests.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD page 61)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, My Salon Suite may withhold approval of a Designated Manager if they believe the manager cannot meet the brand's standards due to conflicting interests. The franchisee must keep My Salon Suite informed of the Designated Manager's identity and any changes in their employment status.
My Salon Suite requires that the Designated Manager has the ability to meet the day-to-day operations and management standards of the Franchised Business, including promptly responding to communications. This requirement ensures that the business operates efficiently and maintains the brand's standards.
This policy is in place to protect My Salon Suite's interests in the System and the Marks, ensuring that each franchise operates effectively and maintains the brand's reputation. The franchisee is responsible for hiring a replacement Designated Manager who meets My Salon Suite's standards within 30 days of the previous manager's departure and must train the new manager within 30 days of hiring. My Salon Suite may offer to train the new Designated Manager directly, but is not obligated to do so.