According to My Salon Suite's 2025 Franchise Disclosure Document, the initial franchise fee is non-refundable under the terms of the Franchise Agreement. The standard initial franchise fee is $50,000. However, My Salon Suite offers a 50% discount on the initial franchise fee for qualified U.S. armed forces veterans who meet the VetFran Program requirements, as well as for qualifying First Responders, as determined by My Salon Suite.

This means that regardless of whether a franchisee pays the full $50,000 initial franchise fee or a discounted amount, the fee is non-refundable once paid to My Salon Suite. Prospective franchisees should carefully consider this non-refundable policy and fully evaluate their decision before signing the Franchise Agreement and paying the initial fee. It is important to understand the terms and conditions outlined in the Franchise Agreement regarding the initial franchise fee and the circumstances under which it is non-refundable.

Franchise agreements commonly stipulate that initial franchise fees are non-refundable, as these fees cover the franchisor's initial costs in evaluating the franchisee, setting them up, and providing initial training and support. This policy is in place to protect the franchisor's investment of time and resources. Therefore, the non-refundable nature of My Salon Suite's initial franchise fee is consistent with standard industry practice. Franchisees should perform thorough due diligence before signing the agreement.