According to the 2025 My Salon Suite Franchise Disclosure Document, the initial franchise fee is non-refundable under the terms of the Franchise Agreement. The initial franchise fee is $50,000, but a discount of 50% is available to veterans of the U.S. Armed Forces who meet the requirements of the VetFran Program, or to those who qualify as First Responders, as determined by My Salon Suite.

This means that once a prospective franchisee pays the initial franchise fee to My Salon Suite, they will not receive a refund of this fee under any circumstances as defined in the Franchise Agreement. This is a standard practice in franchising, as the initial fee covers the franchisor's initial costs in evaluating the franchisee, providing training, and setting up the franchise unit.

Prospective franchisees should carefully consider this non-refundable aspect and ensure they have thoroughly researched the My Salon Suite franchise opportunity and are confident in their decision before paying the initial franchise fee. It is advisable to seek legal and financial counsel to fully understand the terms and conditions of the Franchise Agreement and the implications of the non-refundable fee. Understanding the specific conditions outlined in the Franchise Agreement regarding the non-refundability of the initial franchise fee is crucial for any potential My Salon Suite franchisee.