Which section of the My Salon Suite Franchise Agreement discusses initial and ongoing training?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 23: RECEIPTS]
10. TRAINING
- **A.
Initial Training Program**.
Franchisee, as well as any individual Franchisee designated to manage the day-to-day operations of the Franchised Business (the "Designated Manager"), must attend, and complete to Franchisor's satisfaction, Franchisor's initial training program (the "My Salon Suite University") sixty (60) before opening the Franchised Business Effective Date.
If Franchisee is a partnership, corporation, or limited liability company ("Entity"), at least one (1) of the trainees must be Franchisee's general partner, principal shareholder or manager, as applicable.
Franchisor will provide the My Salon Suite University to this individual and additional individual tuition-free.
All trainees that Franchisee designates prior to opening must attend My Salon Suite University at the same time.
My Salon Suite University will be conducted online, on demand education or another location Franchisor designates.
Franchisor has the right to convert the My Salon Suite University from Online Training to in-person training.
Franchisor provides components of My Salon Suite University by webinar or via the Internet, as Franchisor deems appropriate in its sole discretion.
All training related expenses, including Franchisee and other trainees' transportation to and from the training site, meals, and salaries during training, are Franchisee's sole responsibility.
My Salon Suite University is intended to protect and maintain the System Standards and the Proprietary Marks and not to control the day- to-day operation of Franchisee's Franchised Business.
Franchisee must sign a Training and Joint Employment Acknowledgment to indicate Franchisee's understanding of this.
This acknowledgment will be in the form contained in Attachment "F" to the Franchise Agreement.
Initial Training ("My Salon Suite University"), must be completed in the following order:
Online Training or On Demand Education Completion
Designated Mentor Location Visit
- (1) Replacement Personnel.
[Chunk 5 | Item 23: Receipts] [Item 23: RECEIPTS]
Franchisee may not make any disclosure, duplication, or other unauthorized use of any portion of the training materials.
Only Franchisor's provided training materials may be used by Franchisee in training Franchisee's personnel.
- (4) Training Instructors.
Franchisor has the right to substitute certain instructors of, or other personnel involved with, My Salon Suite University with other individuals that have similar experience with the System or have otherwise been properly trained by Franchisor's personnel to be a My Salon Suite University instructor.
- (5) Failure to Complete My Salon Suite University.
In the event Franchisee or its Designated Manager fail to complete My Salon Suite University within the prescribed period, Franchisor may terminate this Franchise Agreement immediately upon notice to Franchisee and Franchisee is not entitled to any refund of the Initial Franchise Fee or other expenses incurred with My Salon Suite University.
- **B.
Additional Training**.
To assist Franchisee in the operation of the Franchised Business, Franchisor may offer, and require Franchisee and other personnel Franchisor designates to attend, additional training programs and/or refresher courses, as Franchisor deems necessary.
Franchisor may require Franchisee and its Designated Manager (if applicable) to attend up to two (2) days of additional training under this Section each year, and Franchisee will be required to pay Franchisor's training tuition fee for such additional training upon Franchisor's request.
If such training is conducted at the Approved Location, Franchisee shall also be required to pay Franchisor's reasonable travel and accommodation expenses.
Additional training courses and programs may be required by Franchisee and/or its staff as dictated in the Manual.
Franchisee shall be required to comply with any updates to the training program within sixty (60) days of receiving updates to the Manual.
- **C.
Costs and Expenses**.
With respect to all training described in this Section, Franchisee is solely responsible for the expenses of Franchisee, Franchisee's management, and Franchisee's employees, including transportation to and from the training site and lodging, meals,
**11.
ACCOUNTING, RECORDS AND REPORTING OBLIGATIONS**
Source: Item 9 — **FRANCHISEE'S OBLIGATIONS (FDD pages 39–40)
What This Means (2025 FDD)
According to the 2025 My Salon Suite Franchise Disclosure Document, Item 23, titled "RECEIPTS", includes information regarding both initial and ongoing training programs. Specifically, section 10 within Item 23 outlines the details of the training programs.
Section A of the training program discusses the initial training program, referred to as "My Salon Suite University". It specifies that the franchisee and any designated manager must attend and complete this training to the franchisor's satisfaction 60 days before opening the franchised business. The training is conducted online, through on-demand education, or at another location designated by My Salon Suite. The initial training must be completed in a specific order: online training or on-demand education completion, followed by a designated mentor location visit.
Section B of Item 23 addresses additional training. My Salon Suite may offer and require franchisees and other designated personnel to attend additional training programs and refresher courses as deemed necessary. Franchisees may be required to attend up to two days of additional training each year and will be responsible for paying the training tuition fee. Section C states that the franchisee is solely responsible for all expenses related to training, including transportation, lodging, and meals for themselves, their management, and their employees.