For My Salon Suite, who is required to personally supervise the operations of the Franchised Business?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
You (or one or more of your principals if you are a corporation or partnership or limited liability company) must personally supervise the operations of the Franchised Business. You must devote your best efforts to the management and operation of the Franchised Business. You may, however, delegate operational responsibilities of your Franchised Business to a manager (the "Designated Manager") by signing Attachment G to the Franchise Agreement, Designated Manager Identification, provided that the Designated Manager successfully completes our My Salon Suite University before assuming any managerial responsibility and otherwise meets our then-current standards for a Designated Manager. If you replace a Designated Manager, the new Designated Manager must satisfactorily complete our Initial Training Program at your expense.
Your Franchised Business must be operated with at least one individual who has successfully completed My Salon Suite University. Your appointment of a Designated Manager must not relieve you of any duties or obligations under the Franchise Agreement. There is no substitute for your supervision of the Franchised Business, so if you employ a manager, you must provide general supervision and be fully aware of the affairs of the Franchised Business.
You will keep us informed at all times of the identity of the Designated Manager of your Franchised Business, and any change in their employment status. Designated Managers are not required to have an equity interest in your Franchised Business. If a Designated Manager resigns or is otherwise terminated, you must hire a replacement that meets our then-current standards for a Designated Manager, and whom we approve in writing before hiring, within 30 days after the resignation or termination of the former Designated Manager. You must train the new Designated Manager within 30 days of hiring. We may, but are not obligated, to train the new Designated Manager directly. Your Designated Manager(s) must have the ability to meet the day-to-day operations and management standards of the Franchised Business, which includes receiving and responding immediately to calls or incoming communications. We may withhold the approval of a Designated Manager, in our sole discretion, that we believe does not have the ability to meet our standards because of other conflicting interests.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD page 61)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, the franchisee, or at least one of the franchisee's principals if the franchisee is a corporation, partnership, or limited liability company, must personally supervise the operations of the franchised business. This individual is also expected to devote their best efforts to the management and operation of the business. The franchisee must ensure that customers have access to the Franchised Business at all days and times set forth in the Manual.
However, My Salon Suite allows for the delegation of day-to-day operations to a Designated Manager, provided that the Designated Manager is approved by My Salon Suite in writing before hiring and successfully completes My Salon Suite University before assuming any managerial responsibilities. The franchised business must always have at least one individual who has successfully completed My Salon Suite University.
Even with a Designated Manager in place, the franchisee is not relieved of their duties or obligations under the Franchise Agreement. The franchisee must provide general supervision and remain fully aware of the business's affairs. This ensures that the franchisee maintains oversight and control, even when delegating daily tasks. The franchisee must also keep My Salon Suite informed of the Designated Manager's identity and any changes in their employment status.